Supermarket Assistant, Team Leader reference: R-192308

This Team Leader position within Waitrose offers a compelling opportunity for individuals passionate about customer service and food retail to make a tangible difference. As a cornerstone of the Waitrose brand, you'll be instrumental in delivering the exceptional Partner-led service that defines the company, fostering customer loyalty through genuine passion and a commitment to exceeding expectations.

Advantages for Candidates:

• Meaningful Impact: This role allows you to directly influence the customer experience, contributing to the brand's reputation for quality and service. Your efforts will be key in building lifelong customer trust and loyalty.
• Career Development within an Employee-Owned Business: Joining the John Lewis Partnership means becoming a co-owner. This unique model fosters a strong sense of belonging, shared responsibility, and collective reward. You'll be part of a company that prioritizes employee growth and well-being.
• Competitive Compensation and Benefits: The role offers a competitive hourly rate of £13.64, with an attractive Night Premium of £3.50 per hour for any shifts worked between 22:00 and 06:00. This provides a significant earning potential for those who work these shifts.
• Focus on Continuous Improvement: You'll be encouraged to be proactive in driving commercial performance, offering innovative ideas for operational enhancements. This is a role where your contributions to efficiency and profitability will be valued.
• Variety of Responsibilities: Beyond core customer service, the role encompasses a broad range of shopkeeping tasks, from supporting management and ensuring safety compliance to fulfilling online orders and stock replenishment. This offers a dynamic work environment and opportunities to develop diverse retail skills.
• Commitment to Work-Life Balance: The Partnership actively supports flexible working arrangements, including flexible hours, compressed hours, job sharing, and shorter contracts, where feasible. This is an excellent opportunity to discuss your individual needs to achieve a healthy work-life balance.

Key Considerations for Candidates:

• Leadership and People Skills: Success in this role hinges on strong leadership abilities and a genuine knack for working with and motivating others. The ability to guide and support your team will be paramount.
• Retail Acumen: A solid understanding of retail operations and strategies for maximizing commercial success is essential. You'll need to think commercially and contribute to the shop's profitability.
• Customer-Centric Approach: Proven experience in customer-facing roles is a must. The ability to anticipate customer needs and go the extra mile is central to the Waitrose ethos.
• Stakeholder Management: Effective communication and collaboration with third parties and wider Partnership teams are crucial for smooth operations.
• Shift Patterns: The role involves shifts across five days, typically between 14:00 and 00:00. While flexible working is supported, candidates should be prepared for this shift structure and the potential for night premium earnings.
• Pre-Employment Vetting: Be aware that some roles may require pre-employment vetting, which could include DBS checks. Prompt completion of these documents is encouraged to avoid delays in the recruitment process.

This Team Leader position at Waitrose is more than just a job; it's an invitation to become a valued Partner in a thriving, employee-owned business. If you possess a passion for food, exceptional people skills, and a drive to contribute to a truly unique retail experience, this role offers a rewarding path for your career.