Supervisor reference: AV-278909

<div><p><span><strong><span>Position</span></strong></span><span><span>: </span></span><span><span>ETOE Supervisor</span></span><span><span><br><strong>Contract Type</strong>: Permanent – 40hrs per week<br><strong>Location</strong>: Ryton on Dunsmore<br><strong>Shift</strong>: Days / 4am-12.30pm</span></span><span><span></span></span></p><p><span><span> </span></span><span><span> </span></span><span></span></p><p><span><strong><span>Why choose</span></strong></span><span><strong><span> </span></strong></span><span><strong><span>DHL eCommerce UK?</span></strong></span><span><strong><span> </span></strong></span><span><span> </span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span><span>Want to work for one of the UKs best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!</span></span><span><span> </span></span><span><span> </span></span><span></span></p><p><span><span> </span></span><span><span> </span></span><span></span></p><p><span><strong><span>About the role:</span></strong></span><span><strong><span> </span></strong></span><span><span> </span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span><span>To support the international operation, this role will oversee and supervise a team of 15-30 Mail Sorters, to follow ETOE process and procedures on a daily basis. Youll need to ensure performance is maintained within the team and communicate well to improve and drive efficiency. There are daisy financial activities involved in office performance, budgets and manpower planning requirements.</span></span><span></span></p><p><span><span> </span></span><span></span></p><p><span><strong><span> Key Role Responsibilities:</span></strong></span><span><span> </span></span><span></span></p><p><span><span><br></span></span></p><p><span><span></span></span></p><p><span>·<span>       </span></span><span>Ensure manpower planning is managed in line with forecast and daily arrivals </span></p><p><span>·<span>     </span></span><span>Ensure appropriate equipment is maintained and any issues are reported using the correct processed in line with company policy </span></p><p><span>·<span>       </span></span><span>Collect all evidence of non-compliance in line with ETOE  guidelines and report it to the ETOE Manager as well as follow the quarantine process </span></p><p><span>·<span>       </span></span><span>Ensure correct Operating Methods and Practices are in place and are supervised.</span></p><p><span>·<span>       </span></span><span>Comply with all Health & Safety policies and procedures as stated in the employee handbook/displayed at the location and in accordance of Company SOMs </span></p><p><span>·<span>       </span></span><span>Support ETOE Manager, covering all aspects of mail production </span></p><p><span>·<span>       </span></span><span><span>Cover and manage remedial charges process daily to ensure charges are raised and documentation is forwarded to the correct departments for invoicing</span></span><span><span> </span></span><span></span></p><p><span>·<span>       </span></span><span>C<span>arry out duties as requested by SC Manager in line with Business needs</span><span> </span></span></p><p><span><span>·<span>       </span></span></span><span>Identify <span>training needs for development plan as and when required</span><span> </span></span></p><p><span><span>·<span>       </span></span></span><span><span>Ensure Quality of Service of all Customers are controlled, reported and sustained</span></span><span><span> </span></span><span><span></span></span></p><p><span><span>·<span>       </span></span></span><span><span>You must lead and share best practices adopted by the Sort Centre involving the training of other employees, leading and motivating teams, ensuring all efficiencies are optimised in line with workloads and set KPIs</span></span><span><span> </span></span><span><span></span></span></p><p><span><span> </span></span></p><p><span><strong><span>The ideal candidate will have:</span></strong></span><span><strong><span> </span></strong></span><span><span> </span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span>·<span>       </span></span><span><span>A minimum of 1 year working in a comparable or acting supervisor role</span></span><span><span> </span></span><span></span></p><p><span>·<span>       </span></span><span><span>Excellent communication skills with the ability to provide, receive and implement operational information and instructions</span></span><span></span></p><p><span><span> </span></span><span><span> </span></span><span></span></p><p><span><strong><span>What about career development?</span></strong></span><span><strong><span> </span></strong></span><span><span> </span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span><span>We take every employees career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyones voice is heard, so you can shape your future career path at</span></span><span><span> </span></span><span><span>DHL eCommerce UK.</span></span><span><span> </span></span><span><span> </span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span><strong><span>What will you need to do next?</span></strong></span><span><strong><span> </span></strong></span><span><span> </span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span><span>If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.</span></span><span><span></span></span></p><p><span><span><br></span></span></p><p><span></span></p><p><span><strong><span>Our approach to Diversity and Inclusion</span></strong></span><span><strong><span> </span></strong></span></p><p><span><span> </span></span></p><p><span></span></p><p><span><span>As a global company, we see the diversity of our employees as a genuine strength.</span></span><span><span> </span></span><span><span> A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.</span></span><span><span> </span></span><span><span> </span></span><span></span></p><p><span><span> </span></span><span><span> </span></span><span></span></p><p><span><span>Were committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.</span></span><span><span> </span></span><span><span> We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.</span></span><span><span> </span></span><span><span> </span></span><span></span></p><p><span><span> </span></span><span></span></p><p><span><span>#LI-DNP</span></span><span><span> </span></span><span></span></p></div><div><span><span><br></span></span></div>