Supplier Service Manager reference: 0000071916

Barclays is seeking a dynamic Supplier Service Manager in Northampton. This is a pivotal role for individuals passionate about driving excellence in third-party service management and enhancing customer experience. If you're looking for an opportunity to make a significant impact within a leading financial institution, this could be your next career move.

This position offers a fast-paced and collaborative environment where your problem-solving skills will be highly valued. You will be instrumental in minimising risks associated with third-party services, ensuring that contractual agreements are not only met but consistently exceeded to the benefit of Barclays' customers.

Key Advantages for Candidates:

• Impactful Role: Directly contribute to improving customer experience by effectively managing and governing supplier services.
• Career Development: Gain in-depth experience in critical areas such as risk management, governance, and stakeholder engagement within a complex financial services landscape.
• Collaborative Environment: Work closely with diverse teams across the bank and with external suppliers, fostering strong professional relationships and a shared commitment to excellence.
• Strategic Influence: Play a key role in identifying industry trends, implementing best practices, and recommending strategic changes to enhance operational efficiency and mitigate risks.
• Professional Growth: Opportunities to develop both technical expertise and leadership skills, with a clear framework for professional development if you are in a supervisory capacity.

Key Considerations for Your Career Path:

To thrive in this role, candidates should possess a strong foundation in:

• Third-Party Supply Management: Proven experience in managing relationships and performance with external suppliers.
• Stakeholder Management: The ability to effectively engage with and influence a range of internal and external stakeholders.
• Financial Acumen: A solid understanding of financial principles relevant to contractual agreements and supplier performance.
• Operational Excellence: Knowledge of best practices in operations management, risk, control, governance, business continuity, and relevant systems.
• Analytical Prowess: Excellent critical thinking and analytical abilities to identify issues, uncover root causes, and propose effective solutions.

Additionally, experience in the following areas will be highly advantageous:

• Procurement processes and negotiation.
• Invoice reconciliation.
• Familiarity with products, services, and systems used in Merchant Services Operations.
• Previous experience in a dedicated Service or Supplier Manager role, or an equivalent governance position.

Candidates will be assessed on a range of critical skills, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, alongside specific technical proficiencies relevant to the role. The position is based in Northampton.

This role is an excellent opportunity for professionals looking to deepen their expertise in supplier management, contribute to a robust governance framework, and drive tangible improvements in service delivery and customer satisfaction within a prestigious organisation like Barclays.