Team Support Manager - Food - Banstead Simply Food reference: 6050214433

## Discover Your Opportunity: Team Support Manager at M&S Foods Are you a motivated individual with a passion for exceptional food products and customer service? Marks & Spencer is seeking enthusiastic individuals to join their Foods section as a Team Support Manager, offering a unique opportunity to champion quality, value, and a truly valued customer experience. This role is ideal for those looking to make a significant impact within a renowned retail brand and grow their career in a dynamic environment. ### What Makes This Role Stand Out? This position offers several compelling advantages for aspiring retail professionals: * **Brand Ambassadorship:** You'll be the face of M&S Foods, proudly recommending new products and sharing your knowledge with customers. This is a chance to be a true advocate for high-quality offerings and connect with shoppers on a personal level. * **Customer-Centric Focus:** The core of this role is ensuring every customer feels valued. Through remarkable service and a proactive approach, you'll contribute directly to positive shopping experiences. * **Dynamic and Hands-On Environment:** M&S values a "roll up your sleeves" attitude. You'll be actively involved in the daily operations, going above and beyond to meet customer needs and uphold the brand's reputation. * **Embrace Digital Innovation:** This role requires comfort and proficiency with digital tools, including the Sparks App and in-store devices. This is a fantastic opportunity to enhance your digital literacy and leverage technology to improve customer service. * **Team Collaboration and Inclusivity:** You'll play a vital role in fostering a positive and inclusive store environment. Supporting and respecting colleagues and the local community is a key aspect of this position. * **Adaptability and Flexibility:** The retail landscape is constantly evolving. This role demands flexibility, requiring you to work effectively across different store areas and adapt to changing demands seamlessly. * **Leadership Development:** You'll have opportunities to act as a Duty Manager in the absence of the next level leader, providing valuable experience in leadership and decision-making. * **Performance-Driven Culture:** The role involves coaching colleagues, using data to drive performance, and supporting the delivery of store targets. This is an excellent environment for developing strong analytical and leadership skills. ### Key Considerations for Your Career Path: While this is a rewarding opportunity, it's important to be aware of certain aspects to ensure it aligns with your career aspirations: * **Early Morning Work Pattern:** The operational needs of the M&S Foods section necessitate early morning shifts. The typical work pattern involves early starts, with specific weekday and weekend hours detailed in the original description. Please note, due to the early start times and relevant health and safety legislation, candidates under 18 years of age cannot be considered for this role. * **Unsocial Hours Premium:** A £3.00 per hour unsocial premium is applied to hours worked between 22:00 and 06:00. Understanding the shift structure and potential for premium pay is important for evaluating the overall compensation package. * **Commitment to Standards:** This role requires a strong commitment to maintaining high standards of product presentation, store cleanliness, and overall operational excellence. Attention to detail is paramount. * **Continuous Learning:** As a brand ambassador and team support, you'll be expected to stay updated on M&S Food products, promotions, and new ways of working. A willingness to learn and adapt is essential. * **Teamwork and Communication:** While you'll have opportunities for independent work and leadership, strong collaboration and communication skills are vital for success in this team-oriented environment. **In summary, the Team Support Manager role at M&S Foods presents a fantastic opportunity for individuals who are passionate about food retail, thrive in a fast-paced environment, and are eager to develop their leadership and customer service skills. By understanding the unique advantages and key considerations, you can confidently assess if this role is the perfect next step in your career journey.**