Team Support Manager - Food - Armagh Simply Food

Review: Team Support Manager - Food - Armagh SF

This opportunity at Marks & Spencer presents an exciting chance for individuals passionate about the food retail sector to step into a leadership role within their Armagh store. As a Team Support Manager, you'll be instrumental in upholding M&S's reputation for quality products, exceptional value, and outstanding customer service. This role is ideal for someone who thrives in a dynamic environment and enjoys being a brand ambassador, sharing their enthusiasm for M&S Food with customers.

Advantages for Potential Candidates:

• Develop Leadership Skills: You'll have the opportunity to lead the "fill operation," ensuring the sales floor is always ready for customers. This involves coordinating resources, coaching colleagues on best practices ("One Best Way"), and driving productivity. In the absence of a Colleague Manager, you'll step up to lead the floor, offering valuable leadership experience.
• Be a Brand Champion: This role is about more than just operational tasks; it's about embodying the M&S brand. You'll be encouraged to recommend new products and consistently deliver remarkable service that makes customers feel valued.
• Embrace Digital Integration: Confidence in using digital tools is essential. You'll leverage M&S's digital assets, like the Sparks App and in-store devices, to enhance the customer experience and ensure product availability, preparing you for the evolving retail landscape.
• Cultivate an Inclusive Environment: A key aspect of this role is fostering a positive and inclusive store atmosphere. You'll support and respect your colleagues and contribute positively to the local community, developing strong interpersonal and team-building skills.
• Gain Operational Versatility: The retail environment is constantly changing. This position requires flexibility and the ability to work effectively across different areas of the store, adapting to new demands and gaining a comprehensive understanding of store operations.
• Competitive Compensation and Shift Premiums: The role offers a competitive hourly rate of £13.65, with an attractive additional premium of £3.00 per hour for any hours worked between 22:00 and 06:00.
• Structured Working Pattern: While demanding, the provided working patterns (Week 1 and Week 2) offer a structured approach, allowing for planning and management of personal commitments.
• Career Progression within M&S: This role provides a solid foundation for a career in retail management. You'll work closely with Colleague Managers, providing observations that contribute to high performance and colleague recognition, potentially opening doors to future opportunities within the M&S network.
• Commitment to Inclusion and Diversity: M&S demonstrates a strong commitment to an active Inclusion, Diversity, and Equal Opportunities Policy. They are also open to discussing flexible working arrangements and are dedicated to making reasonable adjustments to the recruitment process to ensure a fair and transparent experience for all applicants.

Key Considerations for Candidates:

• Age Requirement: Due to health and safety legislation, candidates must be 18 years of age or older for this role.
• Early Starts and Late Finishes: The working patterns include very early morning starts (as early as 05:00) and late evening finishes (up to 22:00). Candidates must be comfortable and able to commit to these hours.
• Physical Demands: The role involves "rolling your sleeves up, working hard, and going above and beyond." This suggests a physically active role, requiring stamina and a willingness to be hands-on.
• Responsibility for Store Operations: As a key holder and someone responsible for opening and closing procedures, you will have significant responsibility, including tasks related to vehicle receipt, temperature controls, logging operational issues, and cash handling, particularly during peripheral hours.
• Adaptability and Proactiveness: The job description emphasizes the need to be "ready to roll your sleeves up" and to "go above and beyond." This indicates a need for proactive individuals who are not afraid to take initiative.
• Team Collaboration: While leadership is a key component, being a strong "team player" and contributing to an "inclusive store environment" is paramount. You'll be expected to support and respect colleagues.

For ambitious individuals looking to make their mark in the food retail industry and grow within a respected brand, the Team Support Manager position at M&S Armagh offers a challenging yet rewarding career path. It's an opportunity to hone leadership skills, drive operational excellence, and contribute to an exceptional customer experience, all while being part of a company committed to progress and inclusivity.