Team Support Manager - Food - Crescent Link Simply Food reference: 6384970831

Opportunity Review: Team Support Manager – A Strategic Role in Customer Experience and Team Development

This Team Support Manager position presents a compelling opportunity for ambitious individuals looking to make a significant impact within a dynamic retail environment. The role is designed for someone who thrives on operational excellence, customer advocacy, and nurturing team potential. If you are passionate about delivering exceptional customer journeys and leading by example, this role offers a structured path for professional growth.

Key Advantages for Aspiring Candidates:

• Leadership Development: This role offers a direct pathway to management, providing opportunities to duty manage in the absence of senior leadership. This hands-on experience is invaluable for developing strategic decision-making and team oversight skills.
• Customer-Centric Impact: At its core, this position is about championing the customer. You will have the direct ability to influence the in-store experience, drive service improvements based on feedback, and ensure a consistently inspiring visual presentation that encourages sales.
• Team Empowerment: A significant aspect of this role involves coaching and developing colleagues. Through regular feedback, recognition of success, and support in maximizing digital tools, you will play a pivotal part in elevating team performance and individual growth.
• Operational Ownership: You will be instrumental in planning, allocating, and executing tasks to high standards, ensuring operational excellence and productivity across the store. This includes maintaining a safe and legal environment, which is crucial for both employee and customer well-being.
• Data-Driven Decision Making: The role emphasizes using management information (MI) to identify opportunities and drive performance. This analytical component allows for a more strategic approach to problem-solving and continuous improvement.
• Embracing Innovation: Candidates will be encouraged to champion new ways of working and role model the adoption of digital tools. This positions the role as forward-thinking and adaptable to evolving retail landscapes.

Key Considerations for Your Career Path:

• Work Pattern Flexibility: The described work pattern (Sunday 07:00-15:00, Tuesday-Friday 14:00-22:00) requires adaptability and careful personal planning. Candidates should assess how this schedule aligns with their lifestyle and long-term career aspirations.
• Balancing Dual Focus: This role demands a strong balance between immediate operational execution and the strategic development of both the team and the customer experience. Prioritizing effectively will be key to success.
• Continuous Learning: The emphasis on "new ways of working," digital tools, and evolving commercial operations suggests a need for a candidate committed to ongoing learning and staying abreast of industry best practices.
• Relationship Building: Success hinges on building strong relationships with customers, colleagues, and store leadership. Excellent interpersonal skills, active listening, and a genuine desire to understand different perspectives are vital.
• Accountability and Initiative: The role requires taking accountability for planning and managing personal work, as well as proactively identifying and acting on opportunities to drive performance and improve colleague experience.

In summary, the Team Support Manager role is an excellent stepping stone for individuals looking to deepen their expertise in retail operations, customer engagement, and team leadership. It offers a structured environment for developing critical management capabilities, with a clear focus on delivering outstanding results in a customer-first culture.