Technical Support Assistant (Maidstone, GB)

## Opportunity Review: Technical Support Assistant - Major Connections This review provides an in-depth look at the **Technical Support Assistant** role within the Major Connections SPN team at UK Power Networks. Designed to inform potential candidates and guide career development, this analysis highlights the key advantages and considerations for those looking to embark on a rewarding career in the energy sector.

Role Overview:

This permanent position offers a fantastic entry point into the dynamic world of electrical network connections. Reporting to the Commercial Analyst, you will be instrumental in providing excellent customer service to clients seeking to connect to the UK Power Networks' infrastructure. A strong emphasis is placed on developing a high level of technical awareness, understanding electricity network principles, and effectively managing customer inquiries and project pipelines.

Key Advantages for Candidates:

• Career Growth and Development: This role is specifically highlighted as ideal for individuals with limited technical knowledge seeking their first opportunity in electrical distribution network design. The company actively supports this by facilitating the attainment of relevant qualifications, such as City & Guilds 2304 in Electrical Engineering, or providing opportunities to demonstrate equivalent competency. You will gain invaluable experience working alongside Commercial Project Managers (CPMs) in design and pricing aspects.
• Competitive Remuneration and Benefits: The position offers an attractive starting salary of £42,005, complemented by a 3% bonus. Beyond this, a comprehensive benefits package is provided, including:
  • 22 Days Annual Leave + Bank Holidays
  • Generous Personal Pension Plan with significant employer contributions (4% personal contribution = 8% employer; 5% personal contribution = 10% employer)
  • Private Medical Cover/Simply Health
  • Interest-free Tenancy Loan Deposit scheme
  • Tax-efficient benefits such as the Cycle to Work scheme and Season Ticket Loan
  • Occupational Health support
  • Access to the "Switched On" discount scheme and discounted sports/social club memberships
  • Employee Assistance Programme for comprehensive support
• Work-Life Balance: After a probationary period of six months, the role offers a blended working model, allowing for 3 days in the office and 2 days of remote working, promoting a healthy work-life balance.
• Impactful Work: You will play a crucial role in ensuring the efficient utilization of the network by managing the connections queue, directly contributing to the smooth operation of a vital utility.

Key Considerations for Candidates:

• Technical Acumen: While the role is suitable for those new to the field, a willingness and aptitude to develop a strong technical understanding of the electricity network is essential. This includes interpreting customer requirements and understanding technical specifications.
• Customer Focus: The ability to provide excellent customer service and effectively interpret and respond to customer queries at all levels is paramount.
• Organizational Skills: Managing a portfolio of projects, tracking progress, and adhering to tight deadlines will require strong organizational and time management skills.
• System Proficiency: Experience with Microsoft packages is a requirement. Familiarity with SAP 4.6 is essential, and experience with Netmap and Navigator would be advantageous.
• Attention to Detail: The role demands a high standard of detail and accuracy in processing information, conducting analysis, and producing documentation.
• Regulatory Awareness: Understanding and working within the regulatory framework is critical to minimize complaints and ensure compliance with relevant standards.

In Summary:

The Technical Support Assistant position at UK Power Networks presents a compelling opportunity for individuals seeking to launch and develop their career in the essential and evolving energy sector. With strong organizational support, excellent benefits, and a clear pathway for technical development, this role offers a stable and rewarding foundation for aspiring professionals. Candidates who are detail-oriented, customer-focused, and eager to build their technical expertise will find this position a significant stepping stone in their career journey.