Television Licence Field Officer reference: 10115831

We're reviewing an exciting opportunity for a Television Licence Field Officer in the Doncaster area. This role offers a unique chance to blend community engagement with administrative responsibilities, making a tangible impact on compliance and accessibility to important services.

For potential candidates considering their next career move, this position presents several compelling advantages:

• Competitive Remuneration: The role offers an attractive annual salary of £31,650.
• Generous Travel Support: Candidates will benefit from either a company car with personal use or a substantial £3,700 annual car allowance, paid monthly. Furthermore, a comprehensive mileage allowance, paid in line with HMRC rates and including travel from your home address, significantly reduces personal out-of-pocket expenses.
• Work-Life Balance: A 36.5-hour working week with a flexible shift pattern, including the potential for a four-day working week, demonstrates a commitment to employee well-being and a healthy work-life balance.
• Home-Based Flexibility: Being home-based with community visits across the region allows for significant autonomy and reduces the daily commute burden.
• Comprehensive Training and Development: The organization provides a robust four-week training program, encompassing both virtual classroom learning and hands-on, in-field training with experienced professionals. This thorough onboarding ensures you are well-equipped for the role and sets a strong foundation for career progression.
• Career Progression: Beyond initial training, there's a clear emphasis on ongoing support from experienced management and coaching teams, fostering growth and the potential to move into management roles or explore opportunities within the wider business.
• Extensive Benefits Package: The role includes a strong benefits package, featuring 23 days' holiday (rising to 29), opportunities to buy extra leave, a company-matched pension, life assurance, a cycle2work scheme, generous paid parental leave, and voluntary benefits such as retail discounts and health & wellbeing programs. The unique offering of a paid day for volunteering also highlights a commitment to social responsibility.
• Financial Well-being Support: Access to up to £500 of salary before payday each month, along with budgeting and savings features, indicates a proactive approach to supporting employees' financial health.
• Inclusive Culture: The organization actively promotes an equal opportunity and Disability Confident employer stance, fostering an inclusive and barrier-free recruitment process and working environment.
• Safety Measures: The provision of body-worn video cameras demonstrates a commitment to the safety and security of all field officers.

Key Considerations for Candidates:

• Community Engagement: This role requires a genuine interest in engaging with people from diverse backgrounds. You will be the face of the organization, responsible for educating and assisting customers.
• Communication Skills: Exceptional interpersonal and communication skills, with an excellent standard of both verbal and written English, are paramount. The ability to listen, explain complex information clearly, and build rapport is essential.
• Problem-Solving and Decision-Making: You'll need to listen to customer reasoning and make informed decisions on the best course of action, often on the spot.
• Physical Mobility: The role is physically demanding, requiring you to be physically mobile to visit multiple locations daily.
• Adaptability and Resilience: While previous experience isn't essential, individuals who thrive in roles requiring adaptability, a degree of resilience when encountering challenging situations, and the ability to work independently will excel.
• Administrative Proficiency: The ability to accurately record visit details and complete daily timesheets via a handheld device is a core responsibility.
• Legal Awareness: While training is provided, a basic understanding of legislation and a willingness to attend court to give evidence in prosecution cases if required are part of the role.
• Geographic Focus: Ideally, candidates should reside within the DN postcode areas to facilitate efficient territory management.

This Television Licence Field Officer position offers a stable and rewarding career path for individuals who are motivated by making a positive impact, enjoy working autonomously within a supportive framework, and possess strong people skills. The comprehensive training and benefits package make it a particularly attractive opportunity for those looking to develop their skills and advance their career in a people-centric role.