Television Licence Field Officer reference: 10115833

## Opportunity Review: Television Licence Field Officer (Milton Keynes Area) This role offers an engaging and dynamic career opportunity for individuals with strong communication skills and a commitment to public service within the Milton Keynes area. As a Television Licence Field Officer, you will play a vital part in ensuring community compliance with television licensing legislation, working directly with residents to educate, inform, and facilitate their understanding and adherence to the law.

This position is ideal for those seeking a role that combines independent work with meaningful community interaction, offering significant advantages for career growth and personal development.

### Key Advantages for Candidates: * Competitive Remuneration and Benefits: * An attractive annual salary of £31,650 forms the base of your earning potential. * You will benefit from either a company car including personal use, or a substantial £3,700 annual car allowance paid monthly, providing excellent flexibility and financial support for travel. * A generous mileage allowance, paid in line with HMRC rates, covers all travel between visits, including your commute to and from home each day, ensuring your travel costs are fully reimbursed. * Work-Life Balance and Flexibility: * Enjoy a structured yet flexible working week of 36.5 hours. * The potential for a four-day working week offers exceptional work-life balance, allowing for more personal time and the pursuit of other interests. * This is a home-based role, offering the convenience and autonomy of managing your own schedule and working environment, with visits concentrated within the Milton Keynes area. * Comprehensive Training and Development: * A robust four-week training program, combining virtual classroom sessions and one-to-one field training, ensures you are fully equipped for the role. * You will receive in-depth guidance on customer interaction, technology usage, and adherence to company policies and procedures. * Ongoing support from an experienced management and coaching team is dedicated to your professional growth, with clear pathways for career progression, including potential moves into management roles or other areas within the wider business. * Rewarding Community Impact: * Directly contribute to keeping communities connected to vital broadcasting services by educating and assisting individuals. * Develop confidence and enhance your interpersonal skills through daily interactions with a diverse range of people. * The role actively supports the community and ensures fair compliance with legislation. * Excellent Benefits Package: * 23 days of holiday, rising to 29, provides ample opportunity for rest and rejuvenation. * The option to buy extra leave offers further flexibility. * Opportunities to participate in paid volunteering days with charity partners or causes of your choice demonstrate a commitment to corporate social responsibility. * A comprehensive benefits package includes a company-matched pension, life assurance, cycle2work scheme, and generous parental leave (15 weeks fully paid for maternity, adoption, and shared parental leave). * Access to financial wellbeing tools, including early access to earned salary and budgeting features. * Engagement with Employee Network Groups fosters an inclusive and supportive workplace culture. * Body-worn video cameras are provided, ensuring safety and safeguarding for all colleagues. * A wide array of voluntary benefits, including discounts on retail, social activities, and health and wellbeing services, cater to diverse lifestyle needs. ### Key Considerations for Candidates: * Essential Requirements: * A full UK Driving Licence is mandatory. * You must be physically mobile to conduct daily visits to multiple locations. * Exceptional interpersonal and communication skills, with a high standard of both verbal and written English, are paramount. * Role Responsibilities: * The core of the role involves conducting door-to-door visits to unregistered properties. * You will be required to listen empathetically to customer circumstances and make informed decisions. * Accurate recording of visit details and daily timesheets via a handheld device is essential. * Responsibilities include explaining and selling licence payment schemes and accurately recording payment details. * There is a requirement to attend court to provide evidence in prosecution cases. * You may be involved in taking Records of Interview under caution. * Experience: * While previous experience in a similar role is not essential, candidates with backgrounds in customer service, retail, sales, the Armed Forces, or security will find their existing skillsets highly transferable. The emphasis is on strong communication and problem-solving abilities. * Location Focus: * Candidates are ideally expected to be living within the MK postcode areas to effectively cover the designated region.

This Television Licence Field Officer position presents a compelling opportunity for individuals who are self-motivated, possess excellent communication skills, and are looking for a rewarding career path with a strong emphasis on personal development and work-life balance. If you are an organised, customer-focused individual with a clean driving licence, this role offers a stable and supportive environment to build a successful career.