Transforming Processes Manager

Opportunity Review: Transforming Processes Manager - Lloyds Banking Group

This review aims to provide potential candidates with a comprehensive understanding of the Transforming Processes Manager role at Lloyds Banking Group (LBG). We'll highlight the advantages and key considerations for those looking to advance their careers in a dynamic and forward-thinking financial services environment.

The Opportunity: Shaping the Future of Finance with AI

Lloyds Banking Group is embarking on an ambitious transformation, and this newly created Transforming Processes Manager role is at the forefront of that initiative. Situated within the innovative Chief Digital Office, this position offers a unique chance to directly influence how LBG reimagines customer processes and delivers exceptional experiences through the strategic operationalisation of Artificial Intelligence (AI).

This role is ideal for individuals who are passionate about customer experience and eager to drive innovation. You will be instrumental in:

• Defining and implementing the vision for AI across customer journeys and colleague interactions.
• Optimising business processes to maximize the value derived from AI.
• Developing frameworks to scale AI solutions from initial concepts to advanced multi-agent functionality.
• Establishing robust business practices for AI performance, governance, and oversight.
• Collaborating with data specialists to refine data flows and derive actionable insights for AI improvement.
• Crafting engagement strategies to foster understanding and adoption of AI initiatives.

Key Advantages for Candidates:

• Strategic Impact: Be a key architect in LBG's AI transformation, directly impacting millions of customers. This is not just a role; it's an opportunity to shape the future of banking.
• Career Growth in a High-Demand Field: AI is a rapidly expanding area within financial services. This role provides invaluable experience and a pathway to specialize in a future-proof career.
• Innovation and Autonomy: Join a team with the "freedom to shape how AI is used." You will have the opportunity to experiment, innovate, and implement groundbreaking solutions.
• Cross-Industry Learning: LBG actively seeks diverse perspectives and welcomes candidates from outside the financial services sector, valuing fresh ideas and new approaches.
• Collaborative Environment: Work alongside a diverse team of specialists across engineering, data, risk, control, and product areas, fostering a rich learning and development experience.
• Focus on Customer Experience: This role places a strong emphasis on obsessing over customer needs, ensuring that technology serves to enhance their interactions with the bank.
• Commitment to Diversity and Inclusion: LBG is dedicated to creating an inclusive workplace where everyone can thrive. Their proactive approach to diversity initiatives and support for under-represented groups is a significant advantage.
• Flexible Working: The organization supports flexible working arrangements, offering options for flexibility in working hours and potential job-sharing, promoting a healthy work-life balance.

Key Considerations for Candidates:

• AI Operationalisation Expertise: The core of this role lies in successfully embedding AI into business processes. Candidates with a proven track record of operationalizing new working practices, especially AI in customer-facing environments, will be highly valued.
• Strategic Vision and Stakeholder Management: The ability to set a clear strategic direction and effectively gain buy-in from various stakeholders is crucial for driving change and delivering results.
• Data-Driven Approach: While experience with data specialists is an advantage, a strong understanding of how to leverage data for actionable insights and to track AI impact is essential.
• Pragmatic and Delivery-Focused Mindset: The role requires a hands-on approach, focusing on practical implementation and tangible outcomes. Passion for customer experience should be demonstrated through delivery.
• Adaptability and Learning Agility: As this is a newly created role within a transforming organization, candidates should be comfortable with change, eager to learn, and adaptable to evolving priorities.

The salary range of £59,850 - £73,150 per annum, coupled with an extensive benefits package, makes this a competitive offering. With a hybrid working pattern requiring 40% (or two days) in one of their specified office locations (Glasgow, Leeds, Belfast, Manchester, Birmingham, Bristol), LBG offers a blend of in-office collaboration and remote flexibility.

If you are a proactive, innovative leader with a passion for leveraging AI to redefine customer experiences and are seeking an opportunity to make a significant impact within a reputable and forward-looking financial institution, this Transforming Processes Manager role at Lloyds Banking Group warrants serious consideration for your career path.