Voice Quality / VBD Test Specialist , Ipswich, United Kingdom)

## Voice Quality Specialist: An Opportunity for Impact and Growth at BT This review offers a comprehensive overview of the Voice Quality Specialist role at BT, designed to help prospective candidates understand the scope of this exciting opportunity and its potential impact on their career trajectory.

BT, a company with over 175 years of heritage, is a global leader in secure connectivity and collaboration platforms for businesses. This Voice Quality Specialist position is integral to BT's mission of empowering businesses to build stronger, smarter, and more secure operations.

The Voice Quality Specialist role is a hands-on and pivotal position within BT's commitment to delivering exceptional customer experiences. You will be at the forefront of testing voice quality across critical projects, both internal and those developed by suppliers. This is not just a testing role; it's an opportunity to shape the future of quality assurance and automation tooling. You will be instrumental in driving complex workstreams that align with BT's engineering strategy and commercial roadmap. By collaborating cross-functionally, you will contribute to a culture that champions innovation and engineering excellence. As a vital member of the QA function, you will advocate for quality throughout all project phases, working closely with stakeholders from requirement definition through to live operations and Site Reliability Engineering (SRE) to ensure seamless, high-quality delivery into production.

As a Voice Quality Specialist, your responsibilities will be diverse and impactful:

• Voice Quality Expertise: Serve as a subject matter expert in voice quality, supporting a range of projects involving both Customer Premises Equipment (CPE) and core network equipment.
• Automation Framework Development: Develop and maintain scalable, maintainable, and reusable automation frameworks for web, mobile, and desktop applications.
• Test Planning & Strategy: Collaborate with project managers and QA leads to create comprehensive test plans and define the scope of automated testing. You will also be responsible for defining, owning, and continuously evolving the business unit's test strategy, setting the direction for testing innovation and best practices.
• Test Script Development: Lead the creation of automated test scripts using industry-standard tools and programming languages such as Selenium, Appium, Java, and Python.
• Test Data Management: Ensure the availability and effective management of test data crucial for automated testing scenarios.
• CI/CD Integration: Seamlessly integrate automated tests into Continuous Integration and Continuous Deployment (CI/CD) pipelines to provide rapid feedback to development teams.
• Test Execution & Analysis: Execute automated test suites, analyze results to identify issues, and track trends.
• Reporting & Dashboards: Develop and maintain clear test automation reports and dashboards, providing insights into test coverage, pass/fail rates, and defect trends.
• Continuous Learning: Stay abreast of the latest industry trends and best practices in test automation and proactively integrate them into the testing process.
• Documentation: Maintain thorough documentation of all test automation processes, including test plans, cases, and scripts.
• Cross-Functional Collaboration: Work closely with various teams to prioritize testing efforts, resolve issues, and ensure alignment with project goals.
• Driving Automation Adoption: Collaborate with development teams to foster the reuse of automation frameworks and scripts.
• Technical Leadership: Apply technical expertise to guide commercial decisions related to the technology lifecycle, defining roadmaps and driving towards future-state solutions.
• Process Standardization: Establish working standards to improve and standardize technology solutions, ensuring repeatability and efficiency.
• Risk & Issue Resolution: Proactively identify and address exceptions and requests for assistance, mitigating risks and resolving issues flagged by the team.
• Complex Project Planning: Analyze and plan testing for major and complex functional or non-functional test projects, including resource allocation and management.

This role presents a significant opportunity for professionals seeking to deepen their expertise in a critical technological domain and contribute to a leading global brand. Here's what makes this role stand out and what to consider:

Advantages for Your Career:

• Deep Domain Expertise: Gain extensive experience in voice platforms and systems, a specialized and in-demand field.
• Automation Leadership: Be at the forefront of automation, developing and implementing cutting-edge frameworks and strategies. This experience is highly valued in the tech industry.
• Cross-Functional Impact: Work across various departments, from engineering and delivery to business stakeholders, broadening your understanding of the entire product lifecycle and enhancing your communication and stakeholder management skills.
• Innovation and Strategy: Contribute to defining the future of testing and technology at BT, directly influencing the company's engineering strategy and commercial success.
• Continuous Learning Environment: BT fosters a culture of continuous development, offering world-class training and opportunities to stay current with industry advancements.
• Comprehensive Benefits Package: BT offers a competitive benefits package, including a 10% on-target bonus, a robust pension scheme, generous family leave, enhanced women's health support, ample annual leave, virtual GP services, and share-saving schemes.
• Company Culture: Join a diverse and inclusive organization that values making a positive impact, champions digital inclusion, and provides opportunities for personal and professional growth.

Skills and Experience to Highlight:

• Voice Technology Proficiency: Demonstrable experience with major voice platforms and systems, including the ability to write test scopes and test cases.
• Technical Skills: Expertise in areas such as VoIP (SIP & RTP), voice quality testing techniques (objective/subjective), echo control, voice band data (modems including DTMF), and fax testing methods.
• Standards Knowledge: Familiarity with voice codecs and relevant standards like ITU-T, NICC, and Openreach SIN.
• Tooling Experience: Experience with systems such as Nokia HDMo Empirix SVM, Opale Multi-DSLA, QualityLogic FaxLab, JIRA/Xray, and Amazon Web Services (Logs Insights).
• Programming & Scripting: Proficiency in modern programming languages and frameworks is advantageous. Scripting skills, particularly in Python, are highly desired for automation enhancement.
• CI/CD & Cloud: Experience with CI/CD pipelines, and knowledge of cloud computing, microservices architecture, and containerization are preferred.
• Data Analysis & Problem Solving: Experience in driving performance and process improvements through data analysis and structured problem-solving is a strong asset.
• Stakeholder Management: Ability to own relationships at an operational level and articulate complex technical issues to senior management.

A Note on Application: BT encourages applications from all qualified candidates. If you are passionate about this role but your past experience doesn't perfectly align with every listed requirement, we still encourage you to apply. Your unique skills and perspective may be exactly what BT is looking for.