Adoption, engagement and communications professional

Hybrid 3 days a week together out of our London, Birmingham or Bristol offices (flexible 2 days remote wherever).

12 month fixed term contract

Why this job matters

To successfully implement Building Products Together, we need our delivery standards and practices to be consistently adopted, effectively coached, and maintained. This will be achieved by creating and governing communities of practice across BT Group, where like-minded stakeholders can share best practices and learnings, ensuring new ways of working are embraced.

As the Adoption, Engagement, and Communications Professional for Building Products, you'll play a vital role in creating and delivering content that highlights how we're improving ways of working for our teams and stakeholders. You'll build strong relationships across various tribes, units, and central functions to lead the adoption of Wayfinder across BT Group. Your responsibilities will include creating materials, managing stakeholder engagement, and supporting internal events and communication efforts related to the Building Products Together initiative.

What you’ll be doing

Wayfinder Service Adoption: You will be responsible for communicating the Wayfinder Service to colleagues across BT Group using established communication channels. Strategic Communications Planning: Develop and maintain a communications plan that collates various touchpoints and interactions for all related activities. Content Creation: Assist in planning, creating, and delivering content for internal events such as “Show the Things” and “Weeknotes.” Event Management: Support the execution of internal engagement programs for Building Products Together, ensuring that the content aligns with the objectives. Stakeholder Communication: Manage stakeholders to ensure they are informed about available communication channels and the types of content that can be shared. Material Development: Create supporting materials to enable tribes to communicate effectively with one another and key stakeholders, including masterclasses, tribe-specific content, and "Show the Things." Feedback & Continuous Improvement: Collect feedback on communications and contribute to the ongoing improvement of content and strategies.

The skills you'll need

Strong Communication Skills: Excellent written and verbal communication abilities, with the talent to craft clear and engaging content for internal audiences. Stakeholder Management: Proven experience in managing and building relationships with stakeholders, ensuring clear communication and alignment on content and objectives. Content Creation & Event Planning: Experience in creating content and supporting the execution of internal communications events and engagement programs. Creativity & Problem-Solving: Strong creative thinking to develop engaging content and innovative ways of delivering communication. Attention to Detail: Ability to review and refine content, ensuring consistency, accuracy, and alignment with organisational goals. Adaptability: Flexibility to adjust communication strategies based on feedback, evolving needs, and changes within the organisation.

Our leadership standards

Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Benefits

Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

Diversity & Inclusion

We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!