Internal Communications and Engagement Manager - Business

Unlock Your Potential: A Transformative Opportunity in Internal Communications at BT Business

This role presents an exciting career-defining moment for professionals passionate about driving change and fostering strong internal engagement within a leading UK business communications provider. BT Business is at the forefront of a significant transformation, and this position is crucial in articulating that journey, building advocacy, and ensuring the organization thrives through impactful internal communications.

Why this Opportunity Matters for Your Career Path:

• Be a Catalyst for Change: You will be instrumental in bringing BT Business's transformation agenda to life. This means shaping the narrative around strategic changes, new products, and service improvements, directly impacting how over 12,000 employees across the UK and internationally perceive and contribute to the business's future.
• Develop a Broad Skillset: This role offers a dynamic blend of internal communications and engagement management. You'll hone your skills in strategic planning, campaign execution, and multimedia content creation, moving beyond traditional methods to embrace innovative digital channels.
• Champion Frontline Voices: A key aspect of this role is sourcing and amplifying authentic stories from frontline teams. This is a fantastic opportunity to develop your journalistic and interviewing skills, demonstrating the real-world impact of transformation and building empathy across the organization.
• Impact a Major Brand: As part of BT Business, the lead brand of BT Group, you will be contributing to a company with a rich heritage and a clear vision for the future. Your work will directly influence the success of connecting over one million businesses and public sector organizations.
• Hybrid Working Flexibility: With the option to work from BT's key hubs in Bristol, London, or Manchester, this role offers a hybrid working model, allowing for 3 days a week onsite. This balance promotes both collaborative engagement and personal flexibility.

Key Considerations for Aspiring Candidates:

• Creative Storytelling is Paramount: The core of this role is crafting compelling narratives. Candidates with a proven ability to translate complex change into clear, engaging stories, utilizing multimedia formats like graphics, short videos, and animations (using tools such as Canva and PowerPoint), will find this role particularly rewarding.
• Digital Channel Proficiency: A strong understanding and practical experience with internal digital communication platforms are essential. Specifically, familiarity with Microsoft Viva Engage and SharePoint intranet, along with experience in planning and publishing regular newsletters, will be highly advantageous.
• Engagement-Driven Approach: The role emphasizes moving beyond one-way communication. Candidates who are outcome-focused, possess an ability to track engagement metrics, and can iterate content to drive two-way interaction will excel.
• Stakeholder Collaboration: This position requires seamless collaboration with internal comms colleagues and senior managers. Strong stakeholder management and the ability to co-create messaging with diverse teams are critical for success.
• Adaptability in a Fast-Paced Environment: BT Business is undergoing transformation, indicating a dynamic and fast-paced work environment. Candidates who thrive on managing multiple projects and deadlines, with excellent organization and prioritization skills, will be well-suited.
• Agency Coordination Experience (A Plus): While not mandatory, experience briefing or coordinating with external creative agencies for larger-scale production can be a valuable asset, indicating a capacity for managing broader creative needs.

A Comprehensive Benefits Package Awaits:

BT Business recognizes the value of its employees and offers a competitive benefits package designed to support your well-being and financial security. This includes:

• An annual on-target bonus of 10%.
• A strong BT Pension scheme with a minimum 5% employee contribution and a 10% BT contribution.
• Life Assurance and a Direct Share Scheme.
• Exclusive colleague discounts on BT broadband and EE mobile plans, extending to friends and family.
• A comprehensive 'My Discounts' program offering savings on everyday purchases.
• Discounted EE TV, including TNT Sport and NOW Entertainment memberships.
• Excellent support for working parents, including paid maternity, adoptive, and paternity leave.
• Opportunities to join a Healthcare Cash Plan or opt for benefits like dental insurance and gym memberships.
• 25 days of annual leave (plus bank holidays), increasing with service.
• Generous volunteering days to give back to the community.
• A brand-new electric vehicle salary sacrifice arrangement.

Embrace BT's Inclusive Culture:

BT is committed to fostering diversity, inclusion, and a positive impact. They actively encourage applications from individuals who may not meet every single requirement on the job description, recognizing that diverse perspectives are vital for innovation and success. If you are excited by this opportunity, your unique background and experiences are valued.

This role is an exceptional opportunity to significantly influence the internal narrative of a leading telecommunications provider during a pivotal period of growth and innovation. If you are a skilled communicator with a passion for driving transformation and fostering engagement, we encourage you to explore this exciting prospect.