Application Support Technical Lead - Vice President

Embark on a significant career journey with Citi, a globally recognized leader in financial services. With a vast network spanning over 160 countries and serving approximately 200 million customer accounts, Citi is at the forefront of innovation in consumer banking, corporate and investment banking, wealth management, and transaction services. We empower clients worldwide by providing cutting-edge solutions and unparalleled access to capital.

If you are seeking a role that places you at the core of a dynamic global institution, where your analytical, problem-solving, and communication skills will be highly valued, then this opportunity at Citi could be your next pivotal career move. Join us as we continue our mission to be a trusted partner, enabling growth and economic progress through responsible financial services.

Opportunity Overview: Apps Support Tech Lead Analyst

As an Apps Support Tech Lead Analyst at Citi, you will play a crucial role in ensuring the seamless integration of functions across multiple technology teams to achieve strategic objectives. This position demands a proactive approach to identifying and defining necessary system enhancements, analyzing existing system logic, and implementing innovative solutions.

Key Responsibilities and Impact:

• Global Incident & Problem Management: Take ownership of incidents, problems, and change management at an enterprise level, demonstrating composure and analytical prowess during critical system events.
• Risk & Security Vigilance: Proactively identify risks, vulnerabilities, and security issues, effectively communicating their impact and proposing robust mitigation strategies.
• Mentorship and Leadership: Act as an advisor and coach to junior analysts, guiding their development and effectively allocating work to ensure team success.
• Strategic Problem Solving: Employ in-depth analysis and interpretive thinking to define complex problems and develop creative, forward-thinking solutions.
• Business Influence: Directly impact the business by providing expert advice and counsel that influences strategic functional decisions.
• Stakeholder Engagement: Leverage strong communication and diplomacy skills to effectively persuade and influence a diverse range of stakeholders.
• Production Support Expertise: Offer deep expertise in production support and an advanced understanding of application support principles.
• Cross-Functional Collaboration: Work closely with Product Owners, Business Analysts, and Systems Analysts to accurately document system impacts and support requirements.

Advantages for Your Career Path:

• Global Exposure: Gain invaluable experience working within a truly global organization, understanding diverse market needs and operational complexities.
• Leadership Development: The opportunity to mentor and guide junior team members fosters leadership skills and a deeper understanding of team dynamics.
• Strategic Impact: Contribute to critical business decisions and influence the strategic direction of functional areas.
• Advanced Technical Skill Development: Deepen your expertise in modern data technologies and enterprise support tools within a high-stakes environment.
• Career Progression: Citi is committed to employee growth, offering access to extensive learning and development resources that can pave the way for future advancements.

Key Considerations for Candidates:

• Technical Acumen: A strong foundation in technologies such as the Cloudera stack (Kafka, Spark, Hive, HBase, Sqoop) and Couchbase is essential.
• Process Familiarity: Experience with ITIL processes, ServiceNow, ITRS monitoring, and Splunk will be highly beneficial.
• Service Orientation: A genuine commitment to providing excellent service is paramount.
• Analytical and Strategic Thinking: The ability to dissect complex issues and devise strategic solutions is critical.
• Senior Stakeholder Communication: Proven ability to articulate technical concepts and strategic recommendations clearly and effectively to senior leadership.
• Adaptability: Thriving in a fast-paced, dynamic environment is key to success in this role.

What Citi Offers You:

Beyond the rewarding work and career development opportunities, Citi provides a comprehensive benefits package designed to support your well-being and work-life balance:

• Hybrid Working Model: Enjoy a flexible work arrangement with up to 2 days working from home per week.
• Competitive Compensation: Receive a competitive base salary, subject to annual review, and a discretionary annual performance-related bonus.
• Health and Well-being: Access to Private Medical Care, Life Insurance, and an Employee Assistance Program.
• Retirement Planning: A comprehensive Pension Plan to secure your future.
• Family Support: Benefit from Paid Parental Leave.
• Employee Perks: Enjoy special discounts for employees, family, and friends.
• Learning and Development: Unlimited access to a wide array of learning and development resources to foster continuous growth.

Citi is dedicated to fostering an inclusive workplace where every individual feels empowered to bring their authentic self to work. We believe in attracting, retaining, and motivating top talent globally, ensuring our employees have the opportunity to thrive.