Bank of Scotland - Customer Support - St James Quarter Edinburgh

Are you looking for a career where you can genuinely make a difference and grow professionally? This Customer Support role offers a fantastic opportunity to embark on a fulfilling journey within a supportive and values-driven organization.

This position is based across Bank of Scotland branches in St James Quarter & George St., offering a full-time commitment of 35 hours per week. What makes this opportunity particularly compelling is the organization's dedication to colleague development and well-being.

Advantages for Potential Candidates:

• Clear Career Progression: The highlighted Skill Progression Framework is a significant advantage. It provides a structured pathway for you to advance your skills, take on more responsibility, and demonstrably increase your earning potential. This framework moves from foundational Community Banking skills to managing more complex customer needs, ensuring continuous learning and rewarding your development.
• Competitive Salary with Growth Potential: The starting salary is £25,000, increasing to £25,750 after just six months. Crucially, the Skill Progression Framework opens doors to earning up to £30,750 for those who master higher skill levels, demonstrating a commitment to rewarding employee growth.
• Flexible Working: The organization actively supports flexible working, offering options in when hours are worked. This is a key consideration for candidates seeking a better work-life balance.
• Inclusive and Supportive Culture: The company prides itself on being inclusive and people-first. They celebrate diversity and are committed to creating an environment where everyone feels they belong and can perform at their best. Initiatives like the menopause health package and Working with Cancer program underscore this commitment.
• Comprehensive Benefits Package: Beyond the salary, candidates can expect a generous pension contribution (up to 15%), annual performance-related bonuses, private medical insurance, share schemes, and a range of lifestyle-adaptable benefits, including discounted shopping. You'll also receive 22 days' holiday (increasing with service), bank holidays, and extensive wellbeing initiatives and parental leave policies.
• No Prior Financial Services Experience Required: This is a significant advantage for individuals looking to transition into the financial sector. The focus is on your people skills and genuine desire to help others.

Key Considerations for Candidates:

• Customer-Centric Mindset: The core requirement is being a "people person" with honesty, genuineness, and a strong desire to help people with their finances. Empathy, integrity, and the ability to build rapport quickly are paramount.
• Commitment to Service: Candidates must demonstrate a commitment to delivering on promises and going the extra mile for customers, providing them with confidence in the service received.
• Team Collaboration: Being a genuine teammate is essential, as you'll be expected to collaborate closely with colleagues to meet customer needs effectively.
• Homeworking Criteria (if applicable): If you are located in a hybrid area and opt for home working, you will need to meet specific criteria, such as having a quiet, private room and a stable internet connection.
• Branch-Based and Remote Interaction: While the role is branch-based, you will also be involved in supporting customers through various channels, including phone, social media, web-chat, and remote video calls.
• Saturdays are Included: Be prepared for a working pattern that includes Saturdays.

This Customer Support role presents an excellent opportunity for individuals who are passionate about helping people and are eager to develop their careers within a dynamic and ethically-minded organization. If you possess strong interpersonal skills and a commitment to excellent customer service, this could be the perfect stepping stone for your professional growth.