Billing & Operations Director

Opportunity Review: Billing & Operations Director (Hybrid - Leicester)

Are you a seasoned leader in the energy sector with a passion for operational excellence and driving sustainable change? This opportunity for a Billing & Operations Director presents a compelling proposition for experienced professionals looking to make a significant impact within a forward-thinking energy group.

This role is more than just managing billing; it's about being a pivotal part of a family of brands revolutionising the energy landscape. With a focus on a greener, fairer future, the organisation is actively building an energy system independent of fossil fuels, demonstrating a powerful commitment to both environmental sustainability and community betterment. If you seek a career that offers purpose, passion, and significant potential, this position truly embodies the philosophy of "#MoreThanACareer".

Key Advantages for Potential Candidates:

• Transformational Leadership: You will lead the entire non-domestic energy billing process, valued at approximately £4.5bn. This is a prime opportunity to drive significant transformation initiatives, enhance billing efficiency, and elevate the customer experience.
• Strategic Influence: As the Billing & Operations Director, you will represent the function at senior leadership forums, directly influencing commercial and operational strategy. Your insights will be crucial in shaping the company's direction.
• End-to-End Ownership: This role offers comprehensive oversight of critical back-office functions, including Move journey, Renewals, Settlements, Continuous Improvement, and workflow management, providing a holistic operational challenge.
• Impactful Sustainability Mission: Be at the forefront of an organisation actively leading the energy transition. Your work will directly contribute to creating an energy system that is not reliant on fossil fuels and fosters positive community change.
• People-Centric Culture: The organisation prioritises supporting its people through a range of rewards and benefits designed for flexibility, financial, physical, and emotional well-being. They are committed to being a "people place" where differences are celebrated and belonging is paramount.
• Career Growth and Development: With a strong emphasis on individual growth, this role offers a platform to expand your leadership capabilities and contribute to your personal and professional development.

Key Considerations for Your Career Path:

• Extensive Energy Sector Expertise: A deep understanding of the energy sector is essential. Candidates must possess substantial experience in billing operations and a thorough knowledge of supply licence conditions and regulatory frameworks.
• Senior Leadership Acumen: Proven experience in senior leadership roles is a prerequisite. You'll be expected to manage teams, guide strategic initiatives, and effectively collaborate across departments.
• Hybrid Work Model with Travel: While the role is hybrid, there will be an expectation for travel to the Leicester offices as required. Candidates should be comfortable with this arrangement and ideally reside within a commuting distance.
• Adaptability and Continuous Improvement: The organisation is dynamic and focused on continuous improvement. A proactive approach to identifying and implementing lessons learned, alongside a drive for operational excellence, will be key to success.
• Collaborative Spirit: Success in this role will depend on effective collaboration with Commercial, Finance, Customer Operations, Collections, and Technology teams. A strong ability to build relationships and align diverse stakeholders is crucial.

This Billing & Operations Director position offers an exceptional opportunity for a motivated and experienced professional to contribute to a company that is not only redefining the energy industry but also fostering a supportive and progressive work environment. If you're driven by purpose and ready to contribute to a greener future, this role could be your next significant career step.