CHURCH'S Senior Client Advisor New Bond Street (London, GB)

Discover Your Next Career Move at Church's: A Legacy of Luxury and Craftsmanship

For discerning individuals with a passion for luxury and a commitment to unparalleled customer service, an exciting opportunity awaits at Church's, a renowned English shoemaker with a heritage steeped in tradition and innovation. Established in 1873 and now under the esteemed Prada Group umbrella, Church's embodies a unique blend of artisanal excellence and timeless design. This role offers a chance to become an integral part of a brand that has graced royalty and continues to set the standard in high-quality footwear and accessories.

What This Opportunity Entails:

As an integral member of the Church's team, you will serve as a brand ambassador, deeply immersed in the company's philosophy and values. Your primary focus will be on creating an extraordinary and memorable luxury customer experience, going above and beyond to understand and fulfill client needs. This is more than just a sales role; it's about cultivating lasting relationships and fostering brand loyalty.

Key Responsibilities and What to Expect:

• Client-Centric Approach: Place the customer at the heart of every interaction, creating a welcoming atmosphere and delivering exceptional service that aligns with the brand's distinguished "client journey ceremony."
• Relationship Building: Actively capture and utilize customer data within the CRM system to nurture relationships, offer personalized experiences, and identify future opportunities.
• Omni-Channel Engagement: Embrace a holistic approach to customer engagement, seamlessly connecting in-store and online experiences.
• Team Collaboration: Work harmoniously with colleagues, fostering open communication and a shared commitment to delivering consistent, exceptional service and contributing to a positive, inclusive work environment.
• Sales Maximization: Proactively engage in cross-selling initiatives across all departments to maximize sales opportunities and achieve individual targets and Key Performance Indicators (KPIs).
• Brand and Product Expertise: Continuously expand your knowledge of fashion trends, competitors, and, most importantly, the Church's product range, becoming a true authority.
• Problem Solving: Effectively address customer concerns and complaints, escalating to management when necessary to ensure swift and satisfactory resolutions.
• Store Presentation: Maintain the highest standards of shop floor presentation and visual merchandising, adhering to company operational guidelines and stock procedures.
• Security Awareness: Contribute to a secure retail environment by being vigilant and proactively preventing product theft.

Why This Role is a Great Career Stepping Stone:

Joining Church's means becoming part of a dynamic, international environment where curiosity and the pursuit of excellence are celebrated. The Prada Group strongly believes in the value of its people, offering a platform for individual talent and passion to flourish, leading to significant professional growth. This role is ideal for:

• Aspiring Luxury Professionals: Those who possess a genuine passion for selling and retail environments, coupled with a keen curiosity and interest in luxury, fashion, art, and design.
• Relationship Builders: Individuals with a proven track record of building long-lasting relationships with clients, understanding the art of personalized service.
• Team Players and Independent Contributors: Candidates comfortable and effective working both collaboratively within a team and autonomously.
• Exceptional Communicators: Possessing strong communication and interpersonal skills that can engage and connect with a diverse clientele.
• Ambitious and Driven Individuals: Those demonstrating ambition, resilience, self-motivation, and a results-driven mindset, adept at problem-solving.
• Product Enthusiasts: Individuals with a demonstrable passion and knowledge of the managed product category, eager to deepen their understanding.

The Prada Group is committed to fostering an inclusive work environment, championing equal opportunities for all candidates. We believe that diversity is a core strength and are dedicated to building a fair and respectful workplace for everyone. If you are seeking an opportunity to grow within a prestigious luxury brand and contribute to an exceptional customer experience, we encourage you to explore this exciting path.