Campus Support Assistant

Campus Support Assistant: A Rewarding Career in a Dynamic Environment

This is an exceptional opportunity for individuals seeking a role where their commitment to safety, support, and professionalism can directly impact the university community. As a Campus Support Assistant within Facilities Management, you will play a crucial role in ensuring the smooth and secure operation of the campus, offering vital assistance to students and staff.

Key Responsibilities and Advantages:

• Frontline Support & Security: You will be a visible and reassuring presence, providing reception and security functions at key campus locations. This involves direct interaction with students, requiring a calm, professional, and supportive demeanor at all times, day and night.
• Incident Response: The role offers the chance to be actively involved in responding to and managing a range of incidents, from student wellbeing concerns to first aid and alcohol-related situations. This provides valuable experience in crisis management and emergency response.
• Risk Management: Monitoring and responding to critical alarms (fire, intruder, personal, maintenance) is a core component of the role. This responsibility ensures the protection of life and property, contributing to a safe and secure campus environment for everyone.
• Career Development in Security: While not always mandatory, an understanding of modern security operations, including CCTV, access control, and control room systems, is desirable. This presents a fantastic opportunity for those looking to build a career in security management to gain practical experience and potentially develop specialized skills.

What We're Looking For:

The ideal candidate will possess:

• A proven track record of working within or alongside emergency services, or in similar response-oriented roles.
• An inherently calm and composed nature, enabling you to handle diverse and sometimes challenging situations with professionalism and empathy.
• The ability to effectively manage security operations while maintaining a helpful and reassuring presence.

Exceptional Benefits and Support:

Joining our team comes with a comprehensive package of rewards:

• Health & Wellbeing: Enjoy discounted access to state-of-the-art onsite sport and leisure facilities. Furthermore, an extensive employee assistance program provides access to free confidential counselling, legal and financial advice, and a wide range of health and wellbeing resources.
• Financial Security: You will be automatically enrolled in the Local Government Pension Scheme, with a generous employer contribution of 17.8%.
• Career Growth: We are committed to your professional development, offering a wide array of programs designed to enhance your career trajectory within the organization.
• Work-Life Balance & Holiday Entitlement: We understand the demands of shift work. Campus Support Assistants benefit from a structured 4-on, 4-off shift pattern (11-hour shifts with a 1-hour unpaid break), with holiday entitlement calculated to fairly reflect your working pattern. This ensures you receive equivalent holiday in proportion to the shifts worked, aligning with government guidance.
• Vibrant Work Environment: Experience the advantages of working on a beautiful, award-winning campus, creating an inspiring and pleasant work setting.
• Staff Benefits Scheme: Access a wide range of discounts across high street retailers, supermarkets, cinemas, dining, and more, adding value to your everyday life.

Career Guidance:

This role is an excellent stepping stone for individuals interested in pursuing a career in campus safety, security management, or community support. The experience gained in incident response, risk assessment, and interpersonal communication with a diverse student population is highly transferable. If you are a proactive individual with a passion for helping others and maintaining a secure environment, this position offers a rewarding path for professional growth and a chance to contribute meaningfully to a thriving academic community.