Capacity Planning Manager - Remote Working

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Opportunity Review: WFM/Capacity Planning Manager, Global Platform Solutions

This permanent role for a WFM/Capacity Planning Manager within the Global Platform Solutions department presents an exciting opportunity for seasoned professionals looking to make a significant impact in a well-established financial services organization with over 50 years of experience. If you are a strategic thinker with a passion for optimizing operational efficiency and driving informed decision-making, this position warrants your close attention.

Key Advantages for Candidates:

• Impactful Role in a Growing Team: The Performance & Planning team is central to enabling enterprise-wide decision-making at Fidelity. As a manager, you will operate at the crucial intersection of strategy, data, and operations, directly contributing to capacity optimization, performance forecasting, and benefit realization. Your work will influence key initiatives like the rollout of ActiveOps and the development of enterprise dashboards.
• Global Collaboration and Influence: The role emphasizes collaboration across geographies, allowing you to develop and maintain medium to long-term capacity models that support both operational delivery and strategic planning on a global scale. This provides a broad perspective and the chance to influence strategic direction.
• Data-Driven Decision Making: You will be instrumental in translating complex data into clear, actionable recommendations for senior stakeholders. This is a prime opportunity to leverage your analytical and communication skills to drive tangible business outcomes.
• Commitment to Inclusivity and Flexibility: Fidelity champions an inclusive culture, actively encouraging applications from a diverse range of backgrounds. They are a disability-friendly employer and offer flexibility in how and when work is performed, fostering a healthy work-life balance and trusting employees to perform their roles effectively.
• Career Development and Rewards: Beyond a comprehensive benefits package, the company is dedicated to supporting employee wellbeing and development. This role offers a chance to build your career within a supportive and forward-thinking environment.
• Exposure to Advanced Methodologies: The role offers the chance to work with and potentially implement advanced forecasting techniques, including machine learning and AI, alongside established WFM/WFO systems like ActiveOps, Verint, or Genesys.

Key Considerations for Your Career Path:

• Deep Analytical and Technical Proficiency Required: Success in this role hinges on advanced expertise in data management, capacity modeling techniques, and forecasting. Candidates will need strong quantitative skills, proficiency with tools like Microsoft Excel, PowerBI, Snowflake, and SQL, and a solid understanding of statistical analysis.
• Strategic Thinking and Stakeholder Management: While technical skills are vital, the ability to think strategically and effectively communicate complex insights to diverse audiences, including senior stakeholders, is paramount. Experience in stakeholder coaching and cross-functional engagement is highly valued.
• Project Management and Change Leadership: The role involves leading cross-functional initiatives and driving process improvements. Demonstrable project management skills, along with experience in change management methodologies (e.g., Six Sigma, Lean), will be critical for success.
• Understanding of Financial Services Regulations: As an international financial services organization, this position is subject to FCA and/or PRA regulations, including Individual Conduct Rules (COCON). A willingness to understand and adhere to these regulations is essential.
• Proactive Improvement Mindset: The description highlights the need to identify continuous improvement opportunities. Candidates who are proactive in seeking ways to enhance modeling efficiency, automation, and scalability will thrive.

In summary, the WFM/Capacity Planning Manager position at Fidelity offers a compelling opportunity for experienced professionals to contribute to critical business functions within a globally recognized financial services leader. It is an ideal role for individuals seeking to leverage their analytical prowess, strategic thinking, and leadership skills in an inclusive, flexible, and growth-oriented environment.