Christmas Customer Assistant - Cafe - London Colney reference: 6253869388

Embark on a Rewarding Career as a Customer Assistant at M&S Café!

Are you passionate about exceptional customer service and have a keen eye for food and drink trends? Marks & Spencer is seeking dynamic individuals to join their café team as Customer Assistants. This role offers a fantastic opportunity to be at the forefront of customer experience, embodying the values and quality that M&S is renowned for. If you thrive in a fast-paced environment and enjoy making customers feel truly valued, this could be the perfect next step in your career journey.

Why This Role is a Great Career Move:

• Brand Ambassadorship: Become a key representative of the M&S brand, showcasing your knowledge of delicious food and drink offerings. You'll have the chance to actively recommend and promote products, playing a vital role in customer satisfaction.
• Customer-Centric Focus: This position prioritizes putting customers first. You'll gain invaluable experience in understanding customer needs, providing tailored recommendations, and delivering "remarkable service" that leaves a lasting positive impression.
• Digital Skill Development: In today's retail landscape, digital confidence is paramount. You will be trained to utilize various digital tools, including digital menus and in-store devices, to enhance the customer journey and improve operational efficiency. This experience will bolster your technological skillset.
• Emphasis on Efficiency and Quality: The role demands a commitment to speed and effectiveness without compromising on high standards. You'll develop a strong understanding of food safety and hygiene, contributing to a seamless and enjoyable café experience.
• Team Collaboration: Being a team player is central to this role. You'll foster an inclusive and supportive environment, working collaboratively with colleagues and demonstrating respect for everyone. This fosters strong interpersonal skills and teamwork.
• Flexibility and Adaptability: The retail environment is constantly evolving. This role encourages and requires you to be adaptable, comfortable working across different areas of the store and seamlessly adjusting to changing demands. This cultivates resilience and versatility.
• Product Knowledge Expertise: You'll be given the training to build a deep understanding of M&S's products and services, enabling you to confidently sell and recommend. This continuous learning will enhance your expertise.
• Career Development Opportunities: M&S is committed to pushing boundaries and is revolutionizing its operations. Joining now means becoming part of an exciting, forward-thinking organization with potential for growth and impact.

Key Considerations for Aspiring Candidates:

• Work Schedule: The standard working pattern is Sunday from 10:30 to 14:30 and Monday from 13:00 to 17:00. Please note that the +£3.00 per hour unsocial premium is only applicable for hours worked between 22:00 and 06:00, which are not part of the standard shifts outlined.
• Peak Period Demand: Be aware that due to operational requirements, successful candidates will be asked to work up to full-time hours during the weeks commencing December 14th and December 21st. This presents an opportunity to gain intensive experience and potentially increase earnings during a key retail period.
• Proactive Engagement: The role requires a proactive approach to engaging with customers, understanding their needs, and exceeding expectations.
• Commitment to Excellence: A strong commitment to delivering excellent work with meticulous attention to detail is essential for maintaining M&S's high standards.
• Openness to Feedback: The ability to be open to feedback and actively seek it out is a valuable trait for continuous improvement and professional development.
• Workload Management: You will be expected to take accountability for planning and managing your own workload efficiently to meet daily targets and priorities.

M&S is dedicated to creating an inclusive environment where everyone is welcome and has the opportunity to make an immediate impact. If you're ready to take your career to the next level in a dynamic and customer-focused role, we encourage you to apply.