Christmas Customer Assistant - Cafe - London Colney reference: 6253869512

Career Opportunity: Customer Assistant - M&S Café

Embark on a rewarding career journey as a Customer Assistant at the Marks & Spencer Café! This role offers a unique opportunity to become a brand ambassador, deeply involved with M&S's renowned food and drink offerings. If you have a passion for culinary trends and a desire to create memorable customer experiences, this position is designed for you.

What You'll Experience:

• Championing Quality: You will be at the forefront of promoting M&S's delicious café menu, sharing your knowledge and enthusiasm with customers.
• Customer-Centric Service: The core of this role is delivering "remarkable service," ensuring every customer feels valued and leaves with a positive impression.
• Digital Fluency: Embrace a modern retail environment by utilizing digital tools, including digital menus and in-store devices, to enhance customer satisfaction and streamline service.
• Efficiency & Excellence: Maintain high standards of food safety and hygiene while working efficiently to minimize customer wait times. This role requires a proactive and hands-on approach.
• Team Collaboration: Foster a positive and inclusive atmosphere within the café, demonstrating respect and support for both colleagues and customers.
• Adaptability: Thrive in a dynamic retail setting by being flexible and capable of working across different areas of the store, readily adapting to evolving demands.

Key Responsibilities:

• Serving customers efficiently at service points and on the shop floor.
• Maintaining store cleanliness and ensuring shelves are well-stocked.
• Contributing to sales targets, promotions, and identifying selling opportunities.
• Engaging proactively with customers to understand their needs and provide tailored recommendations.
• Developing strong product knowledge to effectively sell and recommend M&S products and services.
• Utilizing digital tools and communication channels to deliver exceptional customer experiences.

What M&S Offers:

• Structured Work Pattern: This role offers a consistent work schedule of Thursdays from 09:00 to 13:00 and Saturdays from 09:00 to 13:00.
• Christmas Peak Opportunity: Please note that during the weeks commencing 14th and 21st December, there is an operational requirement to work up to full-time hours. This presents an excellent opportunity to gain more experience and contribute during a busy period.
• Potential for Additional Pay: A £3.00 per hour unsocial premium is applied to hours worked between 22:00 and 06:00, should any operational needs arise during these times.
• Professional Development: M&S is committed to your growth, providing training to enhance your digital skills and product knowledge.
• Inclusive Culture: Join an organization dedicated to inclusion, diversity, and equal opportunities, with a commitment to flexible working arrangements and making reasonable adjustments to the recruitment process.

Ideal Candidate Profile:

We are looking for individuals who possess:

• A strong commitment to delivering high levels of customer service.
• Excellent attention to detail and a dedication to producing high-quality work.
• A proactive approach to seeking and acting upon feedback.
• The ability to manage and prioritize their own workload effectively.
• Strong communication and interpersonal skills.
• Adaptability and resilience in the face of changing circumstances.
• The capability to build positive relationships through active listening.
• A good level of digital literacy and confidence in using technology.

This role is an excellent stepping stone for individuals looking to build a career in retail, customer service, or the food and beverage industry. By joining M&S, you will be part of a forward-thinking company that values its people and is committed to providing an inspiring and inclusive work environment. Take this opportunity to make a real impact and grow your career!