Christmas Customer Assistant - Cafe - London Colney reference: 6253780337

M&S Customer Assistant - Clothing & Home: An Opportunity to Shape the Future of Retail Fashion

This role at Marks & Spencer presents a compelling opportunity for individuals passionate about fashion and dedicated to delivering outstanding customer experiences. As a Customer Assistant in the Clothing & Home section, you'll be at the forefront of dressing the nation, acting as a true brand ambassador for M&S's stylish products and on-trend designs.

What Makes This Opportunity Stand Out?

• Be a Fashion Champion: Immerse yourself in the world of M&S fashion, recommending new arrivals and helping customers discover their perfect style. This role is ideal for those who have a keen eye for fashion and enjoy sharing their enthusiasm.
• Deliver Remarkable Service: Your primary focus will be ensuring every customer feels valued. This involves not just transactional service, but proactively engaging with shoppers, understanding their needs, and going the extra mile to create a memorable shopping journey.
• Embrace Digital Innovation: M&S is committed to a digital-first approach. You'll be empowered to utilize digital tools, such as the Sparks App and in-store devices, to enhance customer interactions, streamline processes, and ensure customers find what they need efficiently.
• Be a Team Player and Community Builder: This role emphasizes collaboration and inclusivity. You'll contribute to a positive and supportive store environment, working alongside colleagues and making a positive impact on the local community.
• Develop Versatile Retail Skills: The dynamic nature of retail requires adaptability. You'll gain experience working across various store areas, honing your ability to seamlessly adjust to changing demands and contribute wherever needed.

Key Considerations for Your Career Path:

• Work Schedule: The standard work pattern is Saturday (11:00-15:00) and Sunday (12:00-16:00). However, be aware that there is a requirement for potential full-time hours during the peak weeks of December 14th and 21st, which can be an excellent opportunity to gain intensive experience and potentially earn more.
• Unsocial Hours Premium: While the base pay is competitive, it's important to note that the additional £3.00 p/h unsocial premium is specifically applied to hours worked between 22:00 and 06:00.
• Proactive Engagement: Success in this role hinges on your ability to be proactive. This means not just completing tasks, but actively seeking out customer interactions, anticipating their needs, and driving sales through exceptional service and product knowledge.
• Continuous Learning: M&S invests in its people. You will receive training on digital tools and communication channels, equipping you with the skills to excel in a modern retail environment.
• Commitment to Inclusion: M&S is dedicated to fostering an inclusive and diverse workplace. They are open to discussing flexible working arrangements and are committed to ensuring a fair and transparent recruitment process, including making reasonable adjustments where necessary.

Purpose and Impact:

The core purpose of this role is to deliver an exceptional shopping experience by prioritizing customers and passionately promoting M&S products. As a key representative of the brand, you'll also play a vital role in providing customer feedback to help M&S continually improve its offerings and services.

This is more than just a job; it's an opportunity to be part of a forward-thinking retail leader, contribute to a vibrant team, and grow your career in a dynamic and customer-centric environment. If you are ready to embrace challenges, deliver excellence, and become a true M&S ambassador, this role could be the perfect next step in your professional journey.