Christmas Customer Assistant - Cafe - London Colney reference: 6253869450

An Exciting Opportunity: Customer Assistant at M&S Café

Are you passionate about food and drink, thrive on delivering exceptional customer service, and eager to be part of a dynamic retail environment? Marks & Spencer is seeking enthusiastic individuals to join their café team as Customer Assistants. This role offers a fantastic chance to become a brand ambassador, championing M&S's delightful offerings and creating memorable experiences for every customer.

What's in it for you?

• Be a Food & Drink Enthusiast: If you love staying on top of food and drink trends, this role is perfect for you. You'll have the opportunity to share your knowledge and passion with customers, making recommendations from our delicious café menu.
• Customer-Centric Role: Your primary focus will be on delivering remarkable service, making customers feel valued and ensuring they have a positive experience.
• Digital Savvy Environment: This role embraces modern retail. You'll be comfortable using digital tools, such as digital menus and in-store devices, to enhance the customer journey and ensure efficient service.
• Fast-Paced and Rewarding: We're looking for individuals who are ready to roll up their sleeves, work efficiently, and go the extra mile. Maintaining high standards of food safety and hygiene while ensuring customers are served promptly is key.
• Teamwork and Inclusivity: You'll be an integral part of a supportive team, contributing to a great, inclusive café atmosphere where colleagues and customers are respected.
• Flexibility and Adaptability: The retail landscape is ever-changing. This role requires you to be adaptable and comfortable working across various areas of the store as needed.
• Career Development: M&S is committed to a greener, speedier, and more inspiring digital future. You'll receive training to utilize all digital tools and communication channels, equipping you with valuable skills for your career progression.
• Seasonal Opportunities: Please note that successful candidates will be required to work up to full-time hours during the weeks commencing 14th and 21st December, offering an excellent opportunity to gain intensive experience.

Key Responsibilities to Consider:

• Delivering efficient and friendly service to customers at service points.
• Maintaining a clean and tidy store environment, ensuring products are well-stocked.
• Actively engaging with customers to understand their needs and make tailored recommendations.
• Developing strong product knowledge to effectively sell and promote M&S offerings.
• Monitoring and contributing to daily sales targets and promotional activities.

Essential Skills and Qualities:

• A genuine commitment to delivering high levels of customer service.
• Attention to detail and a dedication to excellent work.
• Openness to feedback and a proactive approach to seeking it.
• The ability to plan and manage your workload effectively.
• Strong communication and interpersonal skills.
• Adaptability and the ability to thrive in a dynamic environment.
• A good level of digital proficiency.

Career Path Considerations:

This role is an excellent entry point into the retail sector or a chance to further your career within M&S. It provides a strong foundation in customer service, sales, and operational efficiency. The emphasis on digital tools and adaptability prepares you for the evolving demands of the modern retail industry. For those with a passion for food and drink, it offers a chance to specialize and grow your expertise in this area. M&S's commitment to inclusion and flexible working further supports a positive and sustainable career journey.

Note on Work Pattern:

The typical work pattern for this role is Sunday 10:30 - 14:30 and Tuesday 13:00 - 17:00. While the advertised unsocial premium of + £3.00 p/h applies to hours worked between 22:00-06:00, the core of this role focuses on daytime hours. However, as mentioned, there will be a requirement to work up to full-time during specific peak weeks in December.

M&S is an inclusive employer, and we welcome all applications. We are happy to discuss flexible working arrangements.