Christmas Customer Assistant - Fashion, Home & Beauty - Inverness reference: 6253097788

Career Opportunity: Customer Assistant - Clothing & Home at M&S

Are you passionate about fashion, dedicated to providing exceptional customer experiences, and eager to be part of a leading retail brand? Marks & Spencer is seeking enthusiastic individuals to join their Clothing & Home team as Customer Assistants. This role offers a unique opportunity to develop your retail skills, contribute to a dynamic store environment, and become a brand ambassador for a beloved British institution.

Key Advantages for Aspiring Candidates:

• Brand Immersion: Become an integral part of the M&S brand, deeply understanding and championing their stylish products and on-trend designs. This is a fantastic role for individuals with a keen interest in fashion and a desire to "dress the nation."
• Customer-Centric Focus: The role emphasizes making customers feel valued through "remarkable service." This translates to developing strong interpersonal skills, active listening, and a genuine desire to assist shoppers, which are transferable skills valuable in any career path.
• Digital Fluency Development: M&S is embracing a digital-first approach. You'll gain practical experience using in-store digital tools and apps like the Sparks App, enhancing your digital literacy and adaptability in a modern retail landscape.
• Teamwork and Inclusivity: This position fosters a strong sense of teamwork and emphasizes creating an inclusive store environment. You'll learn to collaborate effectively, support colleagues, and contribute positively to the workplace community.
• Adaptability and Versatility: The retail environment is ever-changing. This role requires and will develop your ability to be flexible, adapt to different store areas, and seamlessly handle evolving demands.
• Skill Development: M&S provides training to equip you with the necessary product knowledge and digital tool proficiency to excel. This ensures you are well-prepared to deliver excellent service consistently.
• Contribution to Improvement: As the "face of the business," you'll have the opportunity to provide valuable feedback, helping M&S to continually improve their offerings and customer experience.

Key Considerations for Your Career Path:

• Unique Working Pattern: The role operates on a rotating two-week schedule with specific days and hours. Candidates should carefully review the provided working pattern to ensure it aligns with their personal commitments and lifestyle. Note: There will be periods of full-time work required during peak seasons (weeks commencing 14th and 21st December).
• Proactive and Hardworking Ethos: The description highlights the need to be ready to "roll your sleeves up, work hard and go above and beyond." This role is suited for individuals who are self-motivated and thrive in a hands-on environment.
• Efficiency and Target Orientation: You will be responsible for monitoring and delivering on daily sales targets and priorities. This requires an ability to work efficiently and maintain a focus on achieving results.
• Product Knowledge Acquisition: Building "expert product knowledge" is crucial for success. Candidates should be eager to learn about the Clothing & Home ranges and confident in sharing this knowledge with customers.
• Commitment to Service Excellence: The core of the role is delivering a "great shopping experience." This means a consistent focus on customer needs, proactive engagement, and a commitment to high standards of service.
• Flexibility is Key: While specific shifts are outlined, the expectation is for adaptability across various store areas. Candidates should be comfortable with this dynamic aspect of retail.

This Customer Assistant role at M&S offers a rewarding entry point into the retail industry, with significant opportunities for personal and professional growth. By embracing the customer-centric approach, developing digital skills, and working collaboratively within a supportive team, you can build a strong foundation for a successful career in retail and beyond.