Customer Team Member reference: 1061553

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Review: Customer Team Member Opportunity at Co-op, West Inches Road, Milton Of Leys, Inverness

Are you looking for a role that offers genuine community engagement, valuable benefits, and a pathway for personal development? This Customer Team Member position at Co-op on West Inches Road in Inverness presents a compelling opportunity for individuals passionate about customer service and contributing to their local community.

Advantages for Potential Candidates:

• Tangible Benefits Package: The Co-op stands out with an impressive array of benefits. Candidates will appreciate the generous 31 days of holiday (pro-rata for part-time), a substantial pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families. The 30% discount on all Co-op products, along with a 10% discount on other brands, is a significant perk for everyday savings.
• Work-Life Balance and Flexibility: While the contract is for 25 hours per week, the mention of regular overtime suggests the potential to increase working hours. The role involves varied shifts including early mornings, afternoons, and weekends, offering a degree of flexibility to be discussed at interview. Importantly, rotas are shared three weeks in advance and accessible on your phone, aiding in personal planning.
• Comprehensive Training and Development: A key advantage is the commitment to full, paid training. This ensures that all team members are well-equipped to perform their duties, including working in the in-store bakery. Furthermore, the Co-op emphasizes dedicated support for personal development and career progression, indicating a supportive environment for growth within the organization.
• Community-Focused Environment: Co-op's long-standing commitment to fairness and community is a significant draw. This role offers the chance to support your local community through involvement in various activities and events, fostering a sense of purpose beyond the day-to-day tasks.
• Modern Application Process: The ability to apply via mobile device without needing a CV simplifies the initial application stage, making it more accessible.
• Employee Wellbeing: Co-op demonstrates a strong commitment to colleague wellbeing with support for physical, mental, and financial wellbeing, alongside market-leading policies for significant life events.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the nature of potential shifts, which may fall outside standard hours.
• Shift Variances: While offering flexibility, the varied shift pattern, including early mornings from 6 am, necessitates a degree of adaptability. Candidates should be prepared to discuss their availability and preferences during the interview.
• Application Assessments: The application process includes two online assessments which are estimated to take approximately 20 minutes. Candidates should allocate sufficient time for these.
• Diverse Skill Set: The role involves a broad range of responsibilities, from till operation and customer service to shelf stocking and general store maintenance, including work in the in-store bakery. A willingness to undertake varied tasks and a positive approach to problem-solving are essential.
• Commitment to Inclusion: Co-op actively promotes an inclusive workplace and welcomes applications from all backgrounds. They are a Disability Confident employer and offer support for any adjustments needed during the recruitment process.

In summary, this Customer Team Member role at Co-op offers a stable, part-time permanent contract with excellent benefits and a strong emphasis on employee wellbeing and community involvement. It is particularly well-suited for individuals who are customer-centric, possess strong interpersonal skills, and are seeking a supportive environment where they can contribute meaningfully and grow professionally.