Customer Team Member reference: 1061545

This review provides an overview of the Customer Team Member opportunity at Co-op, focusing on key advantages and considerations for potential candidates looking to advance their careers.

Customer Team Member Opportunity: A Closer Look

The Co-op is seeking dedicated Customer Team Members to join their vibrant team at the 74 Telford Street, Telford Retail Park, Inverness location. This role offers a competitive hourly pay of £12.60 and is a permanent, part-time position with 16 hours per week, plus the potential for regular overtime. It's an excellent opportunity for individuals looking for a role that is both rewarding and offers genuine career development within a well-established and community-focused organization.

Key Advantages for Candidates:

• Generous Benefits Package: Beyond the competitive hourly wage, successful candidates will enjoy a substantial benefits package. This includes an impressive 31 days of holiday (pro-rata for part-time), a comprehensive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Discount: A significant perk of this role is a 30% discount on all Co-op products in-store, making your everyday shopping more affordable. You'll also benefit from 10% discounts on all other brands.
• Financial Wellbeing Support: The Co-op demonstrates a commitment to your financial health through 'Stream', a money management app that allows you to access a percentage of your earned pay as you earn it.
• Comprehensive Support: The organization places a high value on employee wellbeing, offering support for your physical, mental, and financial wellbeing. They also provide market-leading policies to assist with significant life events.
• Full Paid Training and Development: You'll receive full, paid training, ensuring you're fully equipped for your role. Co-op is committed to your professional growth and offers dedicated support for personal development and career progression.
• Work-Life Balance Focus: Rotas are shared three weeks in advance and are accessible via your mobile, promoting better planning and work-life balance.
• Community Engagement: This role offers the chance to support your local community by getting involved in various activities and events, aligning with Co-op's core values.
• Inclusive Workplace: Co-op is committed to building diverse and inclusive teams and welcomes applications from everyone. They are a proud participant in the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to potential shift patterns involving early mornings (before 6 am) or late evenings (after 10 pm), as well as other business-related needs.
• Flexible Working Pattern: The role requires flexibility to work four varied shifts. These can include early mornings, afternoons, late evenings, and weekends. Specific shift patterns will be discussed during the interview process, so candidates should be prepared for this discussion.
• Application Process: While no CV is needed and you can apply via mobile, the application involves completing two online assessments, which should take approximately 20 minutes.
• Proactive and Customer-Focused Mindset: The ideal candidate will possess a genuine care for customer needs, excellent people skills, and a positive approach to problem-solving and change.
• Hands-On Role: As a Customer Team Member, you will be involved in a range of tasks beyond customer service, including restocking shelves and maintaining store cleanliness.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a role with excellent benefits, robust training, and a supportive, community-oriented work environment. The flexibility in shifts and the hands-on nature of the role are key considerations, but the extensive benefits and commitment to employee wellbeing make it a compelling career prospect.