Customer Assistant - Food - Oban Foodhall reference: 6198462382

An Engaging Opportunity with M&S: Customer Assistant (Foods)

Are you passionate about food and dedicated to providing exceptional customer experiences? Marks & Spencer is seeking enthusiastic individuals to join their team as Customer Assistants in the Foods section. This role offers a fantastic chance to become a brand ambassador, deeply immersed in M&S's high-quality products and commitment to value. If you're ready to make a tangible impact and grow your career in retail, this could be the perfect fit for you.

Advantages for Potential Candidates:

• Brand Immersion and Product Expertise: You'll have the opportunity to develop in-depth knowledge of M&S Food products, becoming a go-to expert for customers. This can be incredibly rewarding for those with a genuine interest in food.
• Customer-Centric Role: This position places the customer at the forefront. You'll be empowered to create "remarkable service," ensuring every shopper feels valued and has a positive experience.
• Digital Proficiency Development: The role emphasizes the use of digital tools, such as the Sparks App and in-store devices. This is a great opportunity to enhance your digital literacy and adapt to the evolving retail landscape.
• Teamwork and Inclusivity: M&S fosters a supportive and inclusive store environment. You'll have the chance to collaborate with colleagues, contribute to a positive atmosphere, and build strong working relationships.
• Adaptability and Versatility: You'll gain experience working across various areas of the store, developing flexibility and the ability to adapt to different demands, which is a valuable skill in any career.
• Career Growth and Development: M&S is committed to pushing boundaries in the retail industry. This role can serve as a stepping stone for further development within the company, offering exciting opportunities as M&S enters a digital era.
• Commitment to Inclusion: M&S has a strong commitment to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring a fair and welcoming environment for all.

Key Considerations for Your Career Path:

• Work Pattern: The job involves a structured, part-time work pattern that alternates between two weeks. Week 1 includes shifts on Sunday, Monday, Wednesday, Thursday, and Friday, all from 4:00 PM to 12:00 AM. Week 2 shifts are on Monday, Tuesday, Wednesday, Thursday, and Saturday, also from 4:00 PM to 12:00 AM. Candidates should carefully assess if this schedule aligns with their personal commitments and career aspirations.
• Age Requirement: Due to the shift times (early mornings), individuals under the age of 18 cannot be considered for this role. This is a legal requirement for health and safety compliance.
• Proactive and Hard-Working Ethos: The description highlights the need to "roll your sleeves up, work hard and go above and beyond." Candidates who thrive in a fast-paced environment and are motivated by exceeding expectations will find this role fulfilling.
• Product Knowledge and Sales Focus: Success in this role depends on building expert product knowledge and actively engaging customers to promote M&S products and services. A genuine interest in food and a desire to sell are key.
• Customer Focus is Paramount: The core purpose is to deliver a great shopping experience. Candidates must be comfortable prioritizing customer needs over tasks and acting as the "face of the business."
• Continuous Learning and Feedback: The role requires openness to feedback and a proactive approach to learning, including digital tools. Candidates who are eager to develop and improve will excel.

This Customer Assistant position at M&S offers a dynamic and rewarding environment for individuals passionate about retail, customer service, and food. By carefully considering the work pattern, age requirements, and the emphasis on a proactive, customer-centric approach, you can determine if this opportunity aligns with your career goals and allows you to contribute to the ongoing success of Marks & Spencer.