Christmas Customer Assistant - Food Through The Night - Bluewater reference: 6254804537

Career Opportunity Review: Customer Experience Specialist (Night Shift)

This presents an engaging opportunity for individuals seeking a role focused on delivering exceptional customer experiences within a dynamic retail environment. The position offers a unique working pattern and a chance to be a key player in shaping the customer journey.

Key Advantages for Candidates:

• Unsocial Hours Premium: A significant advantage of this role is the additional £3 per hour premium for hours worked between 10:00 PM and 6:00 AM. This directly enhances your earning potential for these specific working hours.
• Customer-Centric Focus: The core purpose of this role is centered around providing a "great shopping experience." If you are passionate about putting customers first, engaging with them, and actively contributing to their satisfaction, this role will be highly rewarding.
• Product Championing: You will have the opportunity to become knowledgeable about the products and services offered, actively promoting them and helping customers discover what's best for them. This can be a fulfilling aspect for individuals who enjoy sharing their expertise.
• Continuous Improvement: As the "face of the business" and the "voice of our customers," your feedback and observations will be valued in helping the company continuously improve. This offers a sense of agency and impact.
• Digital Skill Development: The role emphasizes utilizing digital tools and communication channels, providing a valuable opportunity to enhance your digital literacy and proficiency in modern retail operations.
• Commitment to Inclusion: The organization highlights its commitment to an inclusive and diverse workplace, actively seeking to support flexible working and accommodate reasonable adjustments in the recruitment process. This signifies a supportive and welcoming environment.

Key Considerations for Your Career Path:

• Working Pattern: The primary working pattern is Tuesday evenings to Wednesday mornings (22:00 - 07:00). Candidates must be comfortable and able to consistently work these hours. The role also requires flexibility for increased hours during peak periods (weeks commencing 14th and 21st December), which are crucial for seasonal business demands.
• Age Restriction: Due to health and safety regulations, applicants must be 18 years of age or older.
• Customer Service Prowess: A high level of customer service is paramount. Success in this role hinges on your ability to engage proactively, understand customer needs, and deliver service that exceeds expectations.
• Attention to Detail & Organization: Maintaining a clean and tidy store, ensuring shelves are stocked, and managing daily priorities requires strong attention to detail and effective self-management of your workload.
• Adaptability & Communication: The retail landscape is constantly evolving. Being adaptable to changing situations and possessing strong communication skills, including being a good listener, are essential for building positive relationships with both customers and colleagues.
• Digital Aptitude: While training will be provided, a good level of digital capability will enable you to quickly master the tools and systems used to serve customers effectively.

This role is an excellent fit for individuals who are motivated by customer interaction, enjoy a structured yet adaptable work environment, and are looking to contribute to a forward-thinking retail brand. The opportunity to earn a premium for unsocial hours, coupled with the emphasis on customer experience and professional development, makes this a compelling prospect for those seeking to advance their careers in the retail sector.