Christmas Customer Assistant - Food - Warren Park Ashford reference: 6253810429

## Your Opportunity to Shine at M&S: A Review of the Customer Assistant Role Are you a customer-centric individual with a passion for quality food and a desire to create memorable shopping experiences? Marks & Spencer is seeking enthusiastic individuals to join their Foods team as a Customer Assistant, and this role presents a compelling opportunity for career growth within a well-respected retail brand. This position offers a unique work pattern, with a primary shift on **Saturdays from 15:00 to 23:00**. An important consideration for potential applicants is the requirement to work full-time during the weeks commencing **December 14th and December 21st**, which aligns with peak operational demands. It's also crucial to note that due to late-night working requirements, candidates must be **18 years of age or older** to ensure compliance with health and safety legislation. A **£3.00 per hour unsocial premium** is applied to hours worked between 22:00 and 06:00, offering an enhanced rate for late-night shifts. ### Key Advantages for Candidates: * Become an M&S Brand Ambassador: This role offers the chance to represent a brand synonymous with quality and trust. You'll be actively involved in promoting M&S Food products, sharing your knowledge, and recommending new and exciting offerings to customers. * Develop Exceptional Customer Service Skills: At its core, this position is about delivering "remarkable service." You'll hone your ability to engage with customers, understand their needs, and ensure they feel valued, a skill highly transferable across various industries. * Embrace Digital Retail: M&S is at the forefront of digital innovation in retail. You'll gain practical experience utilizing digital tools like the Sparks App and in-store devices, enhancing the customer journey and becoming digitally confident. * Foster Teamwork and Inclusivity: A strong emphasis is placed on creating a positive and inclusive store environment. You'll learn to collaborate effectively with colleagues, support your team, and contribute to a welcoming atmosphere for both staff and the local community. * Build Product Expertise: You'll be provided with training to develop in-depth knowledge of M&S Food products, enabling you to confidently advise and sell, thereby increasing your value as a retail professional. * Career Advancement Potential: M&S is committed to pushing boundaries and offers exciting opportunities for growth. This role can serve as an excellent starting point for a fulfilling career within the retail sector, with potential for progression within the company. * Flexible Working Opportunities: While the primary shift is fixed, M&S expresses a commitment to flexible working and an inclusive recruitment process, indicating a willingness to discuss adjustments where possible. ### Key Considerations for Your Career Path: * Work Pattern Alignment: The Saturday late-night shift and the mandatory full-time hours during specific December weeks are key elements to consider when assessing if this role fits your personal and professional commitments. * Age Requirement: The legal age requirement of 18 due to late-night working is a non-negotiable aspect of this role. * Adaptability and Proactiveness: The job description emphasizes a "roll up your sleeves" mentality, requiring individuals who are proactive, adaptable, and willing to go above and beyond. Success in this role will depend on your ability to embrace change and actively contribute. * Customer-First Approach: This role demands a genuine passion for putting customers first. If you thrive on direct customer interaction and enjoy problem-solving to meet their needs, you will excel here. * Commitment to Continuous Improvement: M&S values feedback and a proactive approach to learning. Being open to feedback and actively seeking it will be crucial for your development. This Customer Assistant role at M&S offers a fantastic platform to develop essential retail skills, contribute to a beloved brand, and potentially embark on a rewarding career journey. If you are a dedicated, customer-focused individual ready to embrace the dynamic world of retail, this opportunity warrants your serious consideration.