Christmas Customer Assistant - Warehouse Operative - Epsom reference: 6371178752

Embark on a Rewarding Career as a Customer Assistant at M&S Foods

Are you passionate about delivering exceptional customer experiences and have a keen interest in high-quality food products? Marks & Spencer is seeking dynamic individuals to join their Foods section as Customer Assistants. This is an excellent opportunity for those looking to build a career in retail, contribute to a renowned brand, and make a tangible impact on customer satisfaction.

This role goes beyond traditional retail duties. As a Customer Assistant, you'll be a vital brand ambassador, showcasing M&S's commitment to quality, value, and outstanding service. You'll have the chance to actively recommend new products, share your enthusiasm for M&S Food, and ensure every customer feels truly valued.

Key Advantages for Aspiring Candidates:

• Become a Product Expert: Develop in-depth knowledge of M&S Food products, enabling you to confidently advise and recommend to customers. This is a fantastic way to deepen your understanding and appreciation for premium food offerings.
• Customer-Centric Environment: If you thrive on making a positive difference in people's day, this role is ideal. The emphasis is squarely on putting the customer first, creating memorable shopping experiences, and building lasting relationships.
• Embrace Digital Innovation: The role requires confidence in using digital tools, including the Sparks App and in-store devices. This presents an opportunity to enhance your digital literacy and leverage technology to improve service delivery, a valuable skill in today's retail landscape.
• Foster Inclusivity and Teamwork: You'll be an integral part of a team dedicated to creating a welcoming and inclusive store environment. Collaboration, respect for colleagues, and community engagement are central to the M&S ethos.
• Develop Adaptability and Flexibility: The fast-paced retail environment demands adaptability. This position offers the chance to hone your skills in working across different store areas and seamlessly adjusting to evolving operational needs.
• Growth and Development: M&S is committed to leading the industry into a greener, speedier, and more inspiring digital future. By joining, you position yourself within a forward-thinking organisation that values innovation and offers exciting opportunities for career progression.

Key Considerations for Your Career Path:

• Commitment to Service Excellence: The core of this role is delivering "remarkable service." Candidates who are naturally customer-focused and committed to going the extra mile will find this role highly rewarding.
• Proactive and Hands-On Approach: M&S values colleagues who are ready to "roll their sleeves up" and work hard. A proactive attitude and a willingness to go above and beyond are essential for success.
• Team Player Mentality: While individual contributions are important, the ability to work effectively within a team, support colleagues, and contribute to a positive store atmosphere is crucial.
• Understanding of Working Hours: The advertised working pattern includes specific shifts on Monday, Tuesday, and Saturday, with an expectation of full-time availability during peak periods like December. Candidates should carefully review these requirements to ensure they align with their personal commitments.
• Age Requirement: Please note that due to the operation of mechanical equipment relevant to the role and health and safety legislation, individuals must be 18 years or older to be considered for this position.

Marks & Spencer is dedicated to fostering an inclusive and diverse workforce. They are committed to providing a fair and transparent recruitment process and welcome conversations about flexible working arrangements. If you believe you may require any reasonable adjustments during the application process, please ensure these are shared.

This Customer Assistant role at M&S Foods offers a compelling opportunity to build a career grounded in excellent customer service, product knowledge, and team collaboration. If you're ready to take on a dynamic and rewarding challenge, this could be the perfect next step in your professional journey.