Cisco Technical Customer Success Manager

This review provides an overview of the Technical Customer Success Manager opportunity within BT's new Cisco Customer Success Team, designed to help prospective candidates understand the role and its potential career implications. The original job description highlights a significant strategic initiative for BT, aiming to elevate its partnership with Cisco to the highest tier. This team is crucial for driving customer loyalty, retention, and growth by optimizing the entire customer journey.

The Opportunity: A Strategic Role with Impact

As a Technical Customer Success Manager, you will be at the forefront of BT's strategy to expand its market share by increasing Cisco technology adoption within corporate and public sector clients. This role is pivotal in ensuring customers maximize their return on investment from Cisco technologies. You will be instrumental in helping clients achieve their business objectives by developing tailored technical adoption plans that align with their unique goals.

Key Advantages for Candidates:

• Strategic Influence: Play a key role in a new, high-priority team that directly contributes to BT's growth and long-term success.
• Technical Expertise & Evangelism: Serve as the technical expert, leading engagements, influencing key decision-makers, and acting as a crucial conduit between customers and product teams, providing valuable feedback for product development.
• Customer-Centric Development: Build and nurture strong, multi-level customer relationships, fostering trust and becoming a trusted advisor.
• Career Growth in a Growing Field: Be part of an evolving area within BT, focused on customer success and strategic partnerships, offering opportunities for skill development and advancement within the Sales & Commercial division.
• Work-Life Balance & Benefits: BT offers a comprehensive benefits package including an on-target bonus, a strong pension scheme, generous family and carer's leave, enhanced women's health support, virtual GP appointments, and significant annual leave.
• Flexible Working Options: BT is open to various flexible working arrangements, including job sharing and reduced hours.

Key Considerations for Candidates:

• Location Flexibility: The role is available in multiple UK locations: Birmingham, Bristol, London, or Manchester. Candidates should consider their preferred location.
• Security Clearance Requirement: Successful candidates must be willing and able to undergo Security Check (SC) level clearance. This requires a minimum of 5 years' residency in the UK and a clean criminal record. Prospective applicants should review the eligibility criteria.
• Technical Acumen: Strong Cisco product and technical expertise is essential, along with experience in identifying and promoting feature opportunities, understanding use cases, and evangelizing product roadmaps.
• Interpersonal Skills: Excellent communication, influencing, and customer relationship management skills are critical. The ability to collaborate effectively and engage in solution selling is also highlighted as a key requirement.
• Commitment to Diversity & Inclusion: BT is committed to building a diverse and inclusive workplace. Candidates are encouraged to apply even if they don't meet every single requirement, as relevant experience and potential are highly valued.
• Closing Date: Please note the closing date for applications is 5th September 2025.

This role presents an excellent opportunity for technically adept professionals who are passionate about customer success and thrive in a dynamic, strategic environment. By leveraging your expertise and interpersonal skills, you can make a significant impact on BT's strategic goals and contribute to the success of its clients.