Client Change Manager

Team function/overview

The Client Change Delivery team is responsible for the delivery of our largest clients key strategic projects and operates across Edinburgh, Dublin and Warsaw. The Change Management team work in partnership with functional change delivery teams across Middle Office, Fund Accounting and Transfer Agency to assure timely and accurate delivery of each client project. The Change Management team oversee the entire change book for their allocated client, interact with the client on a daily basis, manage any client escalations, produce weekly and monthly governance materials, manage internal and client stakeholders and support the functional teams with any client related issues or challenges.

Role/position overview

We are delighted to advertise an exciting opportunity in our Client Change Management function which oversees the delivery and reporting of our key clients change book. The successful candidate will have the Client Management responsibilities and will actively oversee the Clients Change Programme and our Change relationship with them. Reporting into the Client Change Delivery Manager, the candidate will have the opportunity to work closely with colleagues in Client Executive, Product and Fund Services Management. This role provides the opportunity to manage a Client and their programme of Change. You will spend a significant amount of time interacting with Edinburgh, Dublin and London Seniors.

Responsibilities:

Manage a client relationship with regards to the change programme, lead and co-ordinate client change pipelineManage the daily, weekly and monthly client governance interactions and reportingOversee the Functional Delivery teams to assure adherence to client change requirements from project artefacts to KPIsDrive a continuous improvement programme to assure the client experience is consistently positiveProactively manage the open book of change to assure the client rating for change is positiveMobilise the Citi team to address any client escalations or for general issue management

Requirements:

Client facing roles previously held is essentialExperience in Change or Project backgroundProgramme Management Experience is beneficialStrong understanding of Citi Operating ModelInfluencing skills across People and Client ManagementAnalytical Mindset and Problem SolvingStrong Communication – concise written materials, ability to chair meetings to agenda, good listening (written and verbal)

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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