Collections Agent - no evenings/weekends!

## Opportunity Alert: Become a Collections Advisor in Financial Services!

Are you a driven and empathetic individual with a knack for problem-solving? This permanent Collections Advisor role offers a fantastic opportunity to join a dynamic team and make a tangible difference for customers of a blue-chip financial services client. If you're looking to build a rewarding career in the financial sector, this position presents a compelling pathway.

Currently operating from the Tulketh Mill Preston office, the team will soon be relocating to a modern, new workspace at Portway House, 1 The Pavilions, Preston. This move signifies a commitment to providing an enhanced working environment for their employees.

Key Responsibilities and What You'll Be Doing:

• Customer-Centric Approach: You'll be at the forefront of assisting customers facing financial difficulties, offering essential information and guidance to help them manage their commitments. This role is about empowering individuals to achieve fair outcomes.
• Empathetic Engagement: Building rapport and demonstrating genuine empathy are crucial. You'll engage in meaningful conversations to understand customer circumstances, delivering excellent service with a compassionate touch.
• Effective Communication: Handling inbound and outbound customer calls, as well as email correspondence, in a professional, efficient, and effective manner is a core function.
• Problem Solving & Solutions: You'll analyze customer financial situations, identifying and presenting suitable options and solutions. This includes a strong focus on ensuring fair outcomes, especially for vulnerable customers.
• Continuous Learning: The organization is committed to your professional growth, encouraging a proactive embrace of learning, coaching, and development to hone your skills and capabilities.

What They're Looking For:

• Essential Experience: A background in collections and/or a call centre environment within the financial services sector is a prerequisite for this role.
• Confident Communicator: You should be comfortable and confident speaking on the telephone, asking insightful questions to gain a comprehensive understanding of customer circumstances.
• Decision Making: The ability to make sound judgments, balancing client risk with customer impact, and seeking guidance when necessary, is key.
• Empathy & Ownership: Demonstrating the correct empathy and understanding is paramount, and you should be prepared to take ownership of potentially challenging conversations.
• System Navigation: Proficiency in navigating internal systems and ensuring accurate data entry is required.
• Core Skills: Strong literacy and numeracy skills are essential for clear email communication and financial calculations.
• Compliance Focused: Adherence to all regulatory requirements, supported by comprehensive training and compliance processes, is vital.
• Positive & Growth Mindset: A positive attitude towards change and a genuine desire for personal and professional growth are highly valued.

What's In It For You? The Advantages of This Role:

• Attractive Salary: A competitive salary of £24,043.50.
• Permanent Position: Offers stability and long-term career prospects.
• Exceptional Training: Access to world-class training and extensive career development opportunities, supported by market-leading brands.
• Work-Life Balance: Enjoy a Monday to Friday working week, with **no evenings or weekends**, operating between 8 am and 6 pm.
• Generous Leave: 22 days of annual leave to help you recharge.
• Employee Benefits: A comprehensive benefits package including:
  • A wide array of retail, health & wellbeing, travel, and technology discounts.
  • Access to Private Medical Insurance & Health Assessment plans.
  • Robust pension schemes.
  • Life assurance.
  • Generous parental leave policies, including 15 weeks' fully paid maternity, adoption, and shared parental leave, and two weeks' paternity pay.
• Making a Difference: This role allows you to directly contribute to helping individuals navigate financial challenges, offering a truly rewarding experience.

Considering Your Career Path:

This Collections Advisor position is an excellent entry point or stepping stone for individuals interested in a career within financial services. The emphasis on customer support, problem-solving, and regulatory compliance provides a strong foundation. The commitment to training and development suggests clear pathways for advancement within the organization, potentially into more specialized roles or team leadership positions. The stability of a permanent role combined with a strong benefits package makes this an attractive proposition for those seeking a secure and fulfilling career.

If you possess the required experience and a passion for helping people, this opportunity is definitely worth exploring. The organization's commitment to equal opportunities and creating an inclusive environment further enhances the appeal of this role.