Television Licence Field Officer reference: 10116067

## Television Licence Field Officer: A Rewarding Career Opportunity in Cambridge This **Television Licence Field Officer** position offers a unique blend of community engagement, independent work, and attractive benefits, making it an exciting prospect for individuals seeking a dynamic and impactful career. If you are a motivated individual with excellent communication skills and a desire to make a tangible difference, this role warrants your careful consideration.

Key Advantages for Potential Candidates:

• Competitive Remuneration and Benefits: Candidates will be rewarded with a substantial annual salary of £31,650. This is further enhanced by a choice between a company car with personal use included, or a generous annual car allowance of £3,700, paid monthly. Additionally, a mileage allowance, paid in line with HMRC rates and covering travel to and from your home address, ensures you are fully compensated for your daily travel.
• Work-Life Balance and Flexibility: The role offers a 36.5-hour working week with a flexible shift pattern, including the potential for a four-day working week. This offers a valuable opportunity to achieve a greater work-life balance and personal time.
• Autonomy and Independence: As a home-based role, you will have the autonomy to manage your own schedule and work independently across the Cambridge region. This position is ideal for those who thrive on self-management and enjoy being out and about in the community.
• Comprehensive Training and Development: Capita is committed to your success. You will receive extensive training, including four weeks of engaging virtual classroom sessions and personalized one-to-one field training with experienced professionals. This robust onboarding process will equip you with the necessary skills to excel in customer interaction, technology usage, and adherence to policies and procedures.
• Career Progression and Support: The organization fosters a supportive environment with ongoing coaching and management support designed to help you grow and exceed expectations. Opportunities for career advancement into management roles or within the wider business are actively encouraged.
• Generous Holiday Entitlement and Additional Perks: Beyond the competitive salary, you'll benefit from 23 days of annual leave (rising to 29), with the option to purchase additional leave. The company also offers a paid day for volunteering, a company-matched pension, life assurance, a cycle-to-work scheme, and extensive parental leave, demonstrating a commitment to employee well-being.
• Financial Wellbeing and Community: Access to early salary payments, budgeting tools, and savings features supports your financial health. Furthermore, Employee Network Groups foster an inclusive and supportive community where colleagues can connect and learn from one another.
• Meaningful Contribution: This role provides the opportunity to help individuals understand and comply with legislation, ensuring they have access to the services they need. You'll be actively contributing to keeping the community connected to live programmes, fostering a sense of shared experience.

Key Considerations for Candidates:

• Essential Driving Licence: A full UK Driving Licence is mandatory for this role, as you will be visiting multiple locations daily.
• Physical Mobility: The nature of the role requires you to be physically mobile to conduct door-to-door visits.
• Exceptional Communication Skills: Strong interpersonal, verbal, and written communication skills are paramount. While previous experience in similar roles is not essential, candidates must possess the ability to clearly explain complex information, actively listen to customer concerns, and build rapport.
• Problem-Solving and Decision-Making: You will be required to listen to customer reasons for non-compliance and make informed decisions on the next steps. This involves analytical thinking and the ability to apply procedures effectively.
• Record Keeping and Accuracy: The role demands accurate recording of visit details and payment information using handheld devices. Meticulous attention to detail is crucial.
• Comfort with Independent Work: While support is available, this role requires a degree of self-discipline and the ability to work independently for extended periods.
• Potential for Court Attendance: Be aware that the role may require attendance at court to provide evidence in prosecution cases, necessitating a level of professionalism and preparedness.

This Television Licence Field Officer position is an excellent opportunity for individuals who are self-motivated, possess strong communication abilities, and are looking for a role that offers both independence and a supportive work environment. The comprehensive benefits package, coupled with the chance to contribute positively to the community, makes this a compelling career choice for those looking to advance within a well-established organization.