Complaints manager job in Epsom

Job Description: Complaints Manager Cromwell Hospital Kensington, SW5 0TU (5 mins walk from Earls Court underground or 7 mins walk from Gloucester Road underground.) Full Time £55,000-£60,000 + Fantastic Benefits Advert Expires: - 24/04/2025 How you’ll help us make health happen Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable l

... success via patient satisfaction indicators, clinical incidents and complaints, participating in the reporting, investigating and actions to deliver improvements. Ensure strong levels of nursing staff engagement, providing visible leadership and direction. Participate in the learning and development of nursing teams. Participate in the performance management of staff undertaking site managemen

Job Description: Campus Learning Administrator Flexible location Permanent Hybrid & flexible working options Full Time Competitive salary & benefits package We make health happen! The world around us is transforming rapidly. Healthcare needs are changing, and people are living longer than ever before, with more complex needs. Our new and exciting Bupa Campus initiative will support us in a

... First options available We have an exciting opportunity for a Team Manager (Maintenance and Inspections) to join our team! As the Team Manager you will have full responsibility for the delivery of the Inspection programme for the Distribution Network assets including High Risk Site Management and Structural Integrity Reports (SIRs) in your regional area. You will have responsibility for the sa

... health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensure the customer is our main focus. Skills and experiences: To ensure full compliance w

... out clientelling initiatives • Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome • Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client • Encourage the exchange of information within the team and proactively

... budgets and working within them. Investigate complex incidents & complaints and identify and implement corrective action. Manage the delivery of a consistent, safe service in all aspects of the patient journey and instil a culture of customer service throughout the nursing team. Foster a culture within the wards that ensures consistent compliance with internal policy and external regulator

... & Customer Minutes Lost, network risk, and customer complaints • Ensure that all workers engaged on the projects / portfolio of projects are fully aware of all safety and environmental requirements • Develop the project execution plan and present project governance approval papers Qualifications: • Experience managing construction and engineering projects of values in the region o

As part of Aon's Reinsurance Solutions team, you will be responsible for preparing, reviewing and finalizing formal documentation memorializing terms and conditions applicable to treaty reinsurance arrangements. You will be challenged to learn and remain well informed of industry terms and conditions, as well as trends and regulations to remain driven. Aon is in the business of better decisio

Job Description: Management Accountant Hybrid working with up to 3 days per week working from home Cromwell Hospital, Central London Permanent £36,2K - £50K per annum DOE Full time 37.5 hours per week Closing date: 28th March We try to consider all types of flexibility, including locations, hours and working patterns. Working in our UK support functions you’ll play a key part in helping

. We rise to challenges together Management Accountant Salary: £35,000 - £40,000 Benefits: Bonus Scheme, private healthcare and a range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Location: Bakkavor Meals London -Elveden site (Park Royal) Ways of Working: Hybrid – Minimum 3 days at the site Shift Pattern: Monday- Friday 8am -4

Responsibilities Manage the customer relationships to ensure customer service standards are achieved and continuously improved. Manage all contract financials (budgets, P&L, revenue streams, costs, etc). Manage and lead the operational teams. Assess and d

... to hear from you. This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement

... and contributes to BT becoming more valuable and resilient. The Manager – Controls & Assurance supports the overall governance, maintenance and continuous improvement of the BT policies and key control framework, including delivery of centralised testing of Key Controls. What you'll be doing Design: Deliver projects to continually improve the design of Policies, Standards and Key Control

Manager/Associate Director, Clinical Pharmacology (Lifecycle Management) – 2 Year Fixed Term Contract/Secondment Are you energized by a role that requires strategic thinking and extensive internal and external engagement? If so, this Manager/Associate Director Clinical Pharmacology Lifecycle Management role could be an exciting opportunity to explore. The Manager/Associate Director Clinical P

... engagement to upgrade strategic dialogue with the largest wealth managers and wealth platforms in the UK to drive revenues and product penetration Developing and reviewing business objectives and strategy for the sector to facilitate growth aligned to the Institutional Coverage and wider Corporate and Institutional Banking strategies. Develop, co-ordinate and implement strategies delivering ef

... resolution and call closure • Acknowledge and manage customer complaints, striving to achieve early resolution where possible. • Adherence to the escalated complaints process ensuring all necessary information is furnished on the required templates to support further investigation • Accurately record details of interactions to help drive analysis on contact drivers and opportuni

... Administrate Schindler SAP based CSS process Administrate Customer Complaints Database Analyse root cause of customer responses / complaints Generate reports on a weekly basis to all levels of business Assist with the development & delivery of CSS induction training to FO Maintain / improve process & associated documentation Analyse NPS information to improve Quality, in accordance wit

... Role The postholder is required to support the UKVI Compliance Manager to ensure the University remains complaint under the UKVI sponsorship license duties. Work collaboratively and liaise with colleagues across the University departments and undertake the various activities required as part of the UKVI procedures and processes. Liaise regularly with students and maintain up to date recor

... correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures. Implement manual procedures during computer