Connection Coordinator (Borehamwood, GB)

Review: Connection Coordinator Opportunity

This opening for a Connection Coordinator presents a fantastic opportunity for individuals seeking a dynamic and customer-centric role within the essential utilities sector. If you possess a strong aptitude for customer service, enjoy problem-solving, and are eager to contribute to a vital operational team, this position merits serious consideration.

Reporting to the Team Leader within Connections Services, Network Operations, you will be a permanent employee based in Borehamwood. This role is pivotal to the end-to-end service provision of metered connections for new or altered services, handling up to 4 properties or power requirements up to 69kVA. The position offers a competitive salary of £35,158 per annum, with an additional 3% bonus, reflecting the importance of this function.

Key Advantages for Candidates:

• Impactful Role: As a Connection Coordinator, you are at the forefront of customer interaction, directly influencing the business's performance and creating positive, lasting impressions. Your role is critical to ensuring customer satisfaction throughout their connection journey.
• Comprehensive Service Provision: You will be responsible for the entire lifecycle of a connection request, from initial enquiry and quotation to scheduling work and ensuring its successful completion. This offers a broad and engaging scope of responsibilities.
• Customer-Centric Development: The role necessitates building strong customer relationships and clearly explaining technical aspects in an understandable manner. This is an excellent platform for honing communication and interpersonal skills.
• Valuable Skill Development: You will gain hands-on experience with essential operational tools such as SAP and SAP CRM, alongside other PC systems. Proficiency in these systems is highly sought after in many industries.
• Career Progression: The description highlights a desire for individuals to "develop and succeed." This suggests a supportive environment that encourages growth and learning within the team and department. Involvement in projects related to financial, business process, regulatory, or compliance activities offers further avenues for skill enhancement.
• Excellent Benefits Package: Beyond the salary and bonus, UK Power Networks offers a robust benefits package designed to support employee well-being and financial security. This includes:
  • 25 days of annual leave
  • A generous personal pension plan with significant employer contributions (4% or 5% employee contribution matched by 8% or 10% from the employer)
  • Tenancy Loan Deposit scheme
  • Cycle to Work scheme
  • Season Ticket loan
  • Occupational Health support
  • "Switched On" discount scheme
  • Discounted access to sports and social clubs
  • Employee Assistance Programme

Key Considerations for Your Career Path:

• Customer Service Excellence: A genuine passion for providing outstanding customer service is paramount. This role requires patience, empathy, and the ability to manage customer expectations effectively.
• Problem-Solving Aptitude: You will encounter various queries and potential issues. The ability to take initiative, investigate problems, and implement solutions is crucial for success.
• Technical Understanding: While the role requires explaining technical information to customers, a willingness to learn and understand basic technical and practical aspects of electrical connections will be beneficial.
• Team Collaboration: Success in this role involves working cooperatively with colleagues, operatives, and contractors. Strong teamwork and communication skills are essential for coordinating work and resolving site issues.
• Organisational Skills: Managing multiple customer enquiries, processing payments, raising documentation, and coordinating work schedules demands excellent organisational skills and attention to detail.
• Adaptability: The description mentions assisting with various projects and tasks that benefit the wider team. Candidates should be adaptable and open to contributing to different aspects of the department's operations.

In conclusion, the Connection Coordinator position at UK Power Networks offers a compelling blend of customer interaction, operational responsibility, and career development. If you are a proactive, customer-focused individual looking to contribute to a critical service and benefit from a comprehensive rewards package, this role is an excellent opportunity to advance your career.