Consumer Services Assistant reference: R105355

Career Opportunity: Consumer Support Advisor at LexisNexis Risk Solutions (Cardiff)

Are you a customer-centric professional with a passion for problem-solving and a desire to contribute to a vital industry? LexisNexis Risk Solutions is seeking a dedicated Consumer Support Advisor to join their esteemed Cardiff-based team. This hybrid role offers a dynamic work environment with a minimum of two days per week in the office, fostering collaboration and team synergy.

LexisNexis Risk Solutions is a globally recognized leader in risk assessment, and their Business Services vertical plays a crucial role in empowering businesses to achieve sustainable growth, streamline operations, and enhance customer experiences. Within this, the Cardiff team specifically supports consumers in relation to Crediva, Consumer Rights, and UK Insurance, acting as the crucial first point of contact for customers.

This opportunity is ideal for individuals looking to build a rewarding career in a supportive and forward-thinking organization. If you thrive on making a positive impact and are eager to develop your skills in a regulated environment, this role presents a compelling pathway.

Advantages for Potential Candidates:

• Impactful Role: As the first point of contact, you will directly shape the customer experience and create a positive first impression for LexisNexis Risk Solutions. Your contributions will be vital in ensuring customer satisfaction and fostering trust.
• Professional Development: The company emphasizes investment in staff, indicating a commitment to your growth. You will gain exposure to diverse technologies and disciplines, expanding your skillset and knowledge base.
• Skill Enhancement: This role offers the chance to hone your customer service, communication, and problem-solving abilities. You will become proficient in managing requests under GDPR, coordinating with stakeholders, and developing procedural documentation.
• Industry Exposure: Gain valuable experience within the Regulated Services industry, a sector that is both challenging and rewarding, with a strong focus on compliance and consumer protection.
• Collaborative Environment: You will be part of a friendly team that encourages collaboration. The opportunity to build strong relationships with various business units, including Data Protection and Insurance teams, will broaden your understanding of the organization.
• Career Progression: The emphasis on process improvement and proactive identification of enhancements suggests opportunities for individuals who are keen to take initiative and contribute to operational excellence, potentially leading to further career advancements.

Key Considerations for Your Career Path:

• Regulatory Understanding: A solid grasp of GDPR obligations, Consumer Duty, and other regulatory requirements is essential. This role is perfect for those interested in or already possessing expertise in compliance-driven environments.
• Customer Focus: A genuine passion for customer service and relationship building is paramount. The ability to stay calm under pressure, demonstrate empathy, and provide resolutions within strict deadlines will be key to your success.
• Detail-Oriented and Organized: Success in this role hinges on meticulous attention to detail, strong organizational skills, and the ability to manage multiple tasks efficiently, especially when handling escalated queries.
• Technological Adaptability: While not explicitly stated as a primary requirement, familiarity with task management tools like JIRA suggests a need for adaptability and a willingness to learn new technologies.
• Proactive Mindset: The expectation to proactively identify process and procedure improvements will appeal to individuals who are not just task-doers but also strategic thinkers looking to contribute to continuous improvement.

This Consumer Support Advisor position at LexisNexis Risk Solutions offers a robust platform for career development within a company dedicated to providing essential data and analytics. If you are a motivated individual seeking to make a tangible difference and grow within a respected organization, we encourage you to explore this exciting opportunity.