Consumer Services Assistant reference: R105355

Review: Consumer Support Advisor Opportunity at LexisNexis Risk Solutions

This Consumer Support Advisor role at LexisNexis Risk Solutions presents a compelling opportunity for individuals passionate about delivering exceptional customer service within a dynamic, data-driven environment. If you're looking to build a career in the regulated services industry, this position offers a strong foundation for growth and development.

Advantages for Aspiring Candidates:

• Impactful Role: As the first point of contact, you'll play a crucial role in shaping the customer experience and creating a positive impression for the company.
• Diverse Responsibilities: The role involves managing customer queries across multiple channels (telephony, email, live chat), handling data requests under GDPR, and coordinating with various stakeholders. This exposure will broaden your skillset and understanding of business operations.
• Continuous Learning: LexisNexis Risk Solutions emphasizes investment in staff. You'll have the opportunity to acquire in-depth product knowledge and develop a keen understanding of how customers utilize their services, fostering continuous professional development.
• Process Improvement Focus: This role encourages proactive identification of areas for improvement in processes and procedures. This is a valuable experience for anyone interested in operational efficiency and driving positive change.
• Collaboration and Relationship Building: You'll have the chance to build strong relationships with key business units, including Data Protection and Insurance teams, enhancing your networking and interdepartmental communication skills.
• Hybrid Working: The hybrid model, requiring a minimum of two days in the office, offers a blend of collaborative in-office interaction and the flexibility of remote work.
• Career Path in Regulated Services: With its focus on areas like Anti-Money Laundering, Identity Verification, and Fraud Mitigation, this role provides excellent exposure to the highly regulated financial and risk management sectors, which can be a significant advantage for career progression.

Key Considerations for Your Career Path:

• Regulatory Acumen: A strong understanding of GDPR, Consumer Duty, and other regulatory requirements is essential. This role is an excellent platform to deepen your knowledge in this critical area, which is highly valued across many industries.
• Problem-Solving Skills: The nature of customer support, especially in a regulated environment, demands excellent attention to detail and robust problem-solving abilities. If you enjoy dissecting issues and finding effective solutions, this role will be rewarding.
• Deadline-Oriented Environment: Working towards targets and meeting strict service level agreements (SLAs) is a core aspect of this role. Candidates who thrive in structured environments with clear objectives will find success here.
• Empathy and Resilience: Handling escalated queries and managing customer expectations requires a calm demeanor, strong empathy, and the ability to remain composed under pressure. These are invaluable soft skills to cultivate.
• Familiarity with Tools: Experience with task management tools like JIRA is beneficial, indicating a preference for organized and efficient workflow management.
• Industry Experience: While experience in the Regulated Services industry and previous administrative roles are listed as requirements, candidates with transferable skills from customer-facing roles in other sectors are encouraged to highlight how their abilities align with the core demands of this position.

This Consumer Support Advisor role at LexisNexis Risk Solutions is more than just a job; it's an opportunity to contribute to a vital function within a leading risk solutions provider. It's a role that will challenge you, develop your professional skills, and allow you to grow within a supportive and forward-thinking organization.