Contact Centre Sales Advisor reference: R1190038

Discover a fulfilling career path as a Contact Centre Sales Advisor with Bupa, a globally recognized health and healthcare company dedicated to helping people live longer, healthier, happier lives. This permanent, full-time office-based role in Staines, Middlesex, offers a compelling opportunity to positively impact the lives of customers every day.

Why This Role is a Great Career Move:

• Meaningful Work: You'll be the trusted voice of Bupa, guiding existing customers through crucial policy renewal conversations. This is a chance to ensure they and their families have the right healthcare coverage, making a tangible difference in their well-being.
• Growth and Development: Bupa is committed to fostering employee growth. Through their "Stepping Stones" programme and exclusive Career Academy, you'll find ample opportunities to advance your skills and career, especially if you bring a passion for sales and exceptional customer service.
• Competitive Remuneration: The role offers a competitive starting salary of £27,100, with an additional £500 bonus upon successful completion of your probation period.
• Comprehensive Benefits Package: Bupa truly invests in its people. Beyond your salary, you can expect:
  • Generous annual leave of 25 days plus bank holidays, with options to buy or sell leave.
  • Access to Bupa Staff Health Trust for bespoke medical insurance for you and your family.
  • Financial well-being tools like Wagestream for early access to earned wages.
  • Robust pension and life insurance schemes.
  • Supportive parental leave policies.
  • An extensive Learning & Development (L&D) program, including internal development and apprenticeships.
  • Free health assessments every two years.
  • Emotional well-being support through online programs.
  • Match funding for charitable fundraising efforts.
• A Positive and Inclusive Culture: Bupa champions diversity and encourages employees to "Be you at Bupa." They are committed to creating a workplace where everyone feels valued and respected, and they actively encourage applications from individuals with diverse backgrounds and experiences. As a Level 2 Disability Confident Employer, they are dedicated to fair treatment and reasonable adjustments throughout the recruitment process.

Key Considerations for Aspiring Candidates:

• Customer-Centric Approach: A genuine passion for customer service and helping others is paramount. You'll be adept at understanding customer needs through effective questioning and providing tailored solutions.
• Sales Acumen: While not always mandatory, previous sales or contact centre experience is highly preferred. The ability to introduce tailored products and services to meet customer needs will be a significant asset.
• Adaptability and System Proficiency: The role involves working with multiple systems in a fast-paced environment. Strong PC skills and the aptitude to quickly adapt to new technologies are essential.
• Communication Skills: You'll need excellent interpersonal skills to build rapport with customers and the ability to clearly explain complex information in a simple, understandable manner.
• Problem-Solving and Ownership: Taking ownership of customer queries and managing them through to resolution is a core aspect of this role.
• Work Schedule: The role is full-time (37.5 hours per week) with shifts operating between 8 am and 8 pm. This includes one half-Saturday per month.

If you are an enthusiastic, goal-oriented individual with a strong desire to contribute to a company with a powerful mission, this Contact Centre Sales Advisor position at Bupa offers a rewarding platform for your career advancement and personal development.