Contact Centre Sales Advisor reference: R1196913

This review provides an in-depth look at the Contact Centre Sales Advisor position at Bupa, aimed at helping potential candidates understand the opportunity and how it aligns with their career aspirations.

Discover Your Career Path as a Contact Centre Sales Advisor at Bupa

Are you passionate about making a tangible difference in people's lives while advancing your career in a supportive and dynamic environment? Bupa's Contact Centre Sales Advisor role in Staines, Middlesex, offers a compelling opportunity for individuals with a flair for sales and a genuine commitment to customer service.

Key Advantages for Aspiring Professionals:

• Meaningful Impact: As the voice of Bupa, you'll play a crucial role in guiding existing customers through their policy renewals, ensuring they receive the best possible healthcare outcomes for themselves and their families. This is an opportunity to contribute directly to people's wellbeing.
• Career Growth and Development: Bupa is deeply invested in your professional journey. The "Stepping Stones" programme and exclusive Career Academy are designed to reward individuals who combine sales acumen with a passion for excellent customer service, offering clear pathways for advancement.
• Comprehensive Benefits Package: Bupa offers a robust benefits package designed to support your holistic wellbeing:
  • Generous Holiday Entitlement: Enjoy 25 days of annual leave plus bank holidays, with the flexibility to buy or sell leave.
  • Bupa Staff Health Trust: Access to bespoke healthcare cover for you and your family.
  • Financial Wellbeing: Utilize Wagestream for early access to earned wages and participate in Bupa's pension plans.
  • Work-Life Balance Support: Benefit from comprehensive parental leave schemes.
  • Continuous Learning: Engage in an extensive learning and development program, including internal development and apprenticeships.
  • Health and Wellness Focus: Receive free health assessments every two years and access online emotional wellbeing resources via SilverCloud Health.
  • Community Contribution: Opportunities for match funding of up to £250 per employee per year for charity fundraising.
• Inclusive and Diverse Culture: Bupa champions diversity and inclusion, encouraging candidates from all backgrounds to apply. They are committed to providing a fair recruitment process and offer reasonable adjustments for candidates with disabilities.
• Financial Reward: The role offers a competitive salary of £27,100, with an additional £500 bonus upon successful completion of probation.

Key Considerations for Your Career Journey:

• Role Responsibilities: This is an office-based, full-time role requiring you to manage inbound calls, navigate multiple systems, and adhere to regulatory standards. You will be responsible for resolving customer queries, identifying needs through effective questioning, and introducing tailored products and services.
• Required Skills: While previous sales or contact centre experience is highly preferred, strong PC skills and the ability to adapt to new systems are essential. Excellent interpersonal skills, a genuine passion for customer service, and the capacity to explain complex information simply are vital for success.
• Work Schedule: The role involves a 37.5-hour work week with shifts operating between 8 am and 8 pm. A commitment to working one half-day Saturday per month is also required.
• Enthusiasm and Goal Orientation: A can-do attitude and a drive to achieve goals will be key to thriving in this sales-focused environment.

This Contact Centre Sales Advisor position at Bupa is an excellent stepping stone for individuals looking to build a rewarding career in the health insurance sector. If you are motivated by helping others and are seeking an opportunity with substantial professional development and benefits, this role warrants serious consideration.