Control Room and Site Liaison Manager

Review: Control Room and Site Liaison Manager – Patient Transport Services

This opportunity as a Control Room and Site Liaison Manager with G4S Patient Transport Services presents a compelling career move for experienced professionals looking to make a significant impact in a critical sector. If you are a dynamic leader with a passion for operational excellence and a commitment to patient care, this role offers a rewarding path for your professional growth.

About the Opportunity:

As the Control Room and Site Liaison Manager, you will be at the heart of ensuring seamless and efficient patient transport operations. This role is pivotal in coordinating between the central control room and site-based Patient Transport Liaison Officers (PTLOs). Your primary focus will be to foster a collaborative environment, optimise resource allocation, and drive the continuous improvement of services that support the NHS. This is a full-time, permanent position offering a competitive salary of £35,000 per annum, along with an excellent benefits package.

Key Advantages for Potential Candidates:

• Impactful Role: You will be instrumental in the daily operations of one of the UK's largest Non-Emergency Patient Transport providers, directly contributing to the wellbeing of thousands of patients by ensuring safe and timely journeys.
• Leadership & Strategy: This role offers the chance to lead and manage a crucial operational function. You will be empowered to identify issues, implement solutions, and drive performance improvements through data analysis and coaching.
• Career Development: G4S emphasizes ongoing professional development and offers extensive training and progression opportunities. This role is an excellent stepping stone for those looking to advance their career in logistics, operations management, or healthcare support services.
• Comprehensive Benefits: Beyond the salary, G4S provides a robust benefits package, including a contributory pension, life assurance, an employee assistance program, and subsidised healthcare. These benefits underscore the company's commitment to employee wellbeing.
• Collaborative Environment: The role actively promotes a culture of respect, collaboration, and service excellence. You'll have the opportunity to build strong working relationships with diverse teams across multiple sites.
• Stability and Security: Working within a well-established organisation like G4S, you can expect job security and a structured environment. The role also adheres to strict vetting standards, ensuring a secure and professional workplace.

Key Considerations for Your Career Path:

• Experience in Fleet/Planning/Scheduling: A strong background in these areas is essential. Candidates with proven experience in managing complex logistics and resource allocation will find this role particularly well-suited.
• Dynamic and Resilient Nature: The role operates in a fast-paced environment with constantly changing scenarios. A candidate who is dynamic, resilient, confident, and possesses a tenacious 'can-do' attitude will thrive.
• Communication & Interpersonal Skills: Acting as a pivotal link requires exceptional communication and relationship-building skills. You'll need to effectively liaise between controllers and PTLOs, ensuring clear understanding and alignment.
• Data Analysis & Problem-Solving: Success hinges on the ability to monitor, analyse, and interpret operational data to identify trends, resolve issues, and drive improvements. A strong analytical mindset is crucial.
• Commitment to Safeguarding: As a healthcare support provider, a commitment to safeguarding and promoting the wellbeing of children and adults at risk is paramount.
• Vetting Requirements: Be prepared for a thorough vetting process, including a 3-year checkable history and residency requirements.

This Control Room and Site Liaison Manager position is an exciting opportunity for a motivated individual to contribute significantly to patient care while advancing their career within a supportive and dynamic organisation. If you meet the requirements and are eager to take on a leadership role that truly matters, this position is well worth exploring.