Customer Advisor reference: R-152489

A fantastic opportunity has arisen for an individual, who can take responsibility and make good decisions, to join our Agency & Commission department within our Aviva Life business. This role could be suitable for someone who can hold their own and ensure the right thing is done. An individual that truly cares and is driven to give it their all every day. A bit about the job We want you to provide the very best service with performance measured in line with Aviva values; Care, Commitment, Community and Confidence. You will be part of our Agency & Commission department providing telephony/admin support to Financial Advisers and your colleagues across the business. We are a complex area, but you will receive full training and coaching on our systems and products to support you in dealing with queries. Skills and experience we’re looking for Excellent communication skills and a great phone manner with the ability to build rapport. Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you. Someone who enjoys working and learning with others around them to deliver fantastic customer service. The ability to understand our digital methods and how they can make things simple and quick for our customers. A positive, can-do attitude with the ability to have difficult conversations and overcome objections. Additional Information Whilst we expect the offered salary to fall within the applicable pay range, any specific offer will be reflective of experience and the market rate for the role. Please ensure that the job history information on your Career Profile is up to date before submitting your application, or attach an up-to-date CV. All displaced candidates will be given primacy for this role. Aviva is for everyone We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on vivien.gergaly@aviva.com We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.