Customer Assistant - Christmas reference: R-184189

Seasonal Customer Assistant - John Lewis & Partners

This is an exciting opportunity to join John Lewis & Partners during their busiest and most magical season, Christmas. As a Temporary Customer Assistant, you will play a crucial role in delivering the exceptional service that John Lewis & Partners is renowned for, contributing to a memorable festive experience for every customer.

Advantages for Potential Candidates:

• Be Part of a Magical Season: Immerse yourself in the festive atmosphere of a renowned retail environment and contribute to creating joyful shopping experiences.
• Competitive Hourly Rate: Earn £12.40 per hour.
• Enhanced Pay Opportunities: For those enrolled in Enhanced Hours Premium arrangements, working between 22:00 and 06:00 from 5th October onwards will attract a Night Premium of £3.50 per hour on top of your contractual pay.
• Flexible Working: A variety of Full Time & Part Time positions are available, with contract hours ranging from 8.67 to 36.58 hours per week, accommodating diverse scheduling needs. This includes early starts, evenings, and weekends between 07:00 and 20:10.
• Comprehensive Training: Receive full training, including digital learning and on-the-job support, to ensure you feel confident and equipped for your role.
• Diverse and Inclusive Environment: Work as part of a diverse team where you are encouraged to be yourself.
• Potential for Future Opportunities: While most roles are temporary until early January 2026, there is a possibility of permanent positions becoming available.
• Employee Ownership: Experience the unique benefits of working for the UK's largest employee-owned business. As a Partner, you share in the rewards and successes of the Partnership.
• Skill Development: Gain valuable experience in customer service, sales, and retail operations, enhancing your professional skillset.

Key Considerations for Your Career Path:

• Temporary Contract: Please note that these are temporary contracts primarily for the Christmas period, concluding in early January 2026. This is an excellent opportunity to gain experience during a high-demand period.
• Fast-Paced Environment: The role is dynamic and can be fast-paced. Successful candidates will need to be adaptable and proactive.
• Customer-Centric Approach: A strong focus on delivering outstanding customer service is paramount. You will be expected to engage customers, understand their needs, and resolve queries effectively.
• Team Collaboration: Flexibility to support the wider team across various tasks, including till operations, stock replenishment, and general shop-keeping, is essential.
• Basic IT Literacy: Essential for operational tasks.
• Commitment to Application Timing: Vacancies can close early due to high application volumes, so it is recommended to apply as soon as possible.
• Assessment Process: Interviews will commence from 23rd September and will involve Group Assessments. Be prepared to demonstrate your communication and customer service skills.
• Potential Pre-Employment Checks: Some roles may be subject to pre-employment vetting, including DBS checks and financial probity checks. You will be informed if this applies to your role during the recruitment process.

This seasonal Customer Assistant role at John Lewis & Partners offers a fantastic chance to be part of a cherished brand during a vibrant period. It's an ideal stepping stone for individuals looking to build their customer service experience, develop retail skills, and understand the unique model of employee ownership. If you are passionate about providing excellent service and thrive in a dynamic environment, this opportunity could be a significant boost to your career journey.