Customer Assistant - Christmas reference: R-184585

Embark on a Festive Career Journey with John Lewis & Partners: Seasonal Customer Assistant Opportunity

The Christmas season at John Lewis & Partners is a truly special time, brimming with a magical atmosphere that our dedicated Partners help create. If you're looking to contribute to memorable customer experiences and be part of a vibrant, supportive team, this temporary Customer Assistant role offers a fantastic opportunity to do just that.

Advantages for Potential Candidates:

• Be Part of a Cherished Brand: Join the iconic John Lewis & Partners and contribute to the renowned customer service that defines the brand, especially during the high-energy festive period.
• Competitive Remuneration: Earn a strong hourly rate of £12.40. For those who embrace the night shift, there's an additional Night Premium of £3.50 per hour for time worked between 22:00 and 06:00, provided you're enrolled in the Enhanced Hours Premium arrangements.
• Flexible Working Arrangements: The role offers a variety of full-time and part-time positions, with contract hours ranging from 12 to 37.5 hours per week. This flexibility extends to working patterns, accommodating early starts, evenings, and weekends between 06:00 and 21:00, allowing you to tailor your work schedule.
• Comprehensive Training: John Lewis & Partners invests in its team. You'll receive full training, encompassing both digital learning and practical on-the-job guidance, ensuring you feel confident and equipped to excel in your role.
• Career Development Potential: While primarily temporary until early January 2026, there's a possibility of permanent roles becoming available, offering a stepping stone for exceptional performers.
• Inclusive and Supportive Environment: As part of a diverse team, you'll be encouraged to "be yourself", fostering an environment where everyone feels they belong and can thrive.
• Employee Ownership Model: Experience the unique benefits of working for the largest employee-owned business in the UK. As a Partner, you'll share in the responsibilities and rewards of the business's success.

Key Considerations for Your Career Path:

• Temporary Nature of the Role: Most positions are temporary and conclude in early January 2026. This role is ideal for individuals seeking seasonal work, or as a pathway to explore potential permanent opportunities within the Partnership.
• Fast-Paced Retail Environment: The role is inherently dynamic and fast-paced, particularly during the busy Christmas period. Candidates should be comfortable with a demanding yet rewarding work environment.
• Flexibility in Duties: While focused on customer service, you'll be expected to support the wider team with tasks such as till operations, stock replenishment, and maintaining shop standards. Adaptability and a willingness to pitch in are key.
• Commitment to Customer Service: A strong emphasis is placed on delivering exceptional customer service. This role requires proactive engagement, active listening, and a genuine desire to assist customers.
• Application and Assessment Timeline: Interviews will commence from 22nd September, utilizing a Group Assessment format. Given the potential for early closure of vacancies due to high application volumes, applying early is strongly recommended.
• Pre-Employment Vetting: Be aware that some roles may require pre-employment vetting, which could include DBS checks. This process is communicated during recruitment to ensure a smooth onboarding.

This seasonal Customer Assistant position at John Lewis & Partners presents an excellent opportunity to hone your customer service skills, immerse yourself in a festive retail atmosphere, and experience the unique rewards of employee ownership. If you're motivated, customer-focused, and eager to contribute to a truly special Christmas, this role could be a significant and enjoyable step in your career journey.