Customer Banking Agent

Job Opportunity Review: Customer Banking Agent - Preston

This is a fantastic opportunity for an experienced individual looking to build a rewarding career in customer service within the financial sector. The role of Customer Banking Agent, based in Preston, offers a compelling blend of challenging work, significant development potential, and a supportive environment. If you're passionate about helping people and possess strong communication and problem-solving skills, this could be the ideal next step in your career journey.

Advantages for Potential Candidates:

• Competitive Starting Salary & Growth Potential: The role begins with a competitive salary of £26,542.00, with a clear pathway for progression to £27,032.00 based on demonstrated skills and development. This highlights a commitment to rewarding your dedication and growth.
• Hybrid Working Flexibility: A significant advantage is the opportunity for hybrid working after an initial qualifying period of approximately 6 months. This offers a desirable work-life balance, allowing you to combine the benefits of an office environment with the comfort of working from home.
• Comprehensive Training & Development: You will receive approximately 4 weeks of initial training followed by an 8-week learning academy. This robust onboarding process, coupled with ongoing development through the Capita Academy, provides a clear and structured path for internal career progression into a variety of roles.
• Excellent Benefits Package: Capita offers an impressive array of benefits designed to enhance your overall well-being and financial security. This includes:
  • 23 days' holiday (rising to 27), with the option to buy additional leave.
  • Company-matched pension and life assurance.
  • Exclusive discounts and cashback on retail, cinema, and more.
  • Cycle2Work scheme.
  • Generous maternity, adoption, and shared parental leave (15 weeks fully paid) and paternity pay.
  • Access to Aviva DigiCare+ Workplace services for health and wellbeing support.
  • Opportunities to join Employee Network Groups, fostering diversity and inclusion.
• Supportive Work Environment: The role emphasizes a supportive and dynamic team environment, where collaboration and mutual achievement are encouraged. You'll be part of a team dedicated to helping customers navigate their financial journeys.
• Convenient Location & Amenities: The Preston-based office offers the convenience of free parking and easy access to public transport links, along with nearby shops for convenient breaks.
• Meaningful Work: This role goes beyond a typical collections position. You'll be actively engaged in helping customers find affordable solutions to their financial challenges, making a tangible positive impact on their lives.

Key Considerations for Candidates:

• Previous Experience is Essential: This is not an entry-level position. Candidates are required to have demonstrable experience in one of the following areas: Call Centre Customer Service, a Fast-Paced Office Environment, the Healthcare sector (dealing with vulnerable clients), or Financial Services.
• System Proficiency: A crucial requirement is experience in using multiple computer systems efficiently. This is essential for navigating customer information and managing interactions effectively.
• Shift Work and Rota: The role involves working 40 hours per week on a rota basis, with operating hours between 8 am and 8 pm on weekdays and 9 am to 5 pm on Saturdays. While shift rota examples will be provided, candidates should be prepared for a structured work schedule.
• Handling Challenging Situations: While the role is about finding solutions, you will be engaging with customers in various financial situations, which may include handling complaints and supporting vulnerable individuals. Resilience, empathy, and strong problem-solving skills are therefore paramount.
• Commitment to Development: The role offers significant growth potential, but this requires a commitment to continuous learning and development. Embracing coaching and feedback will be key to your success and advancement.

In summary, the Customer Banking Agent position offers a rewarding career path for individuals with a solid foundation in customer service and a genuine desire to support others. The combination of competitive compensation, excellent benefits, flexible working options, and a clear development trajectory makes this a compelling opportunity for those looking to make a difference and advance their careers within a supportive and dynamic organization.