Customer Delivery Controller reference: JR6145606

We are delighted to present an exciting career opportunity for a Customer Delivery Controller within Rolls-Royce's TFM Trent 900 & Trent 800 Engine Clearance Team in Derby. This full-time position offers a strategic role at the heart of ensuring seamless customer delivery and operational excellence.

As a Customer Delivery Controller, you will be instrumental in coordinating and prioritizing activities to proactively identify and mitigate critical parts shortages and future delivery hazards. Your key focus will be to orchestrate cross-organizational actions, minimizing customer disruption and championing the best outcomes for both Rolls-Royce and its valued customers.

Key Advantages for Candidates:

• Strategic Impact: This role provides a holistic view across all operations, empowering you to understand and influence customer impact and drive the resolution of product-specific issues.
• Problem-Solving Leadership: You will have the opportunity to lead the identification and resolution of delivery issues, developing robust and optimal mitigation strategies for Rolls-Royce.
• Cross-Functional Collaboration: Engage with and lead cross-functional Integrated Product Teams (IPTs) to interface with customer-facing organizations and operations, optimizing global supply chain performance.
• Continuous Improvement: Contribute to root cause analysis, business process changes, and communities of practice to prevent reoccurrence of issues and drive ongoing enhancements.
• Career Development: Rolls-Royce is committed to investing in your continuous learning and development, offering a wide breadth of opportunities to grow your career.
• Attractive Benefits: Enjoy a competitive salary, bonus opportunities, employee support assistance, and employee discounts.
• Hybrid Working: Benefit from a flexible hybrid working model, allowing for a healthy balance between office, home, and remote work, with an average of three days per week expected in the workplace for collaboration.

Key Considerations for Your Career Path:

• Proactive & Analytical Mindset: Success in this role requires a proactive approach to identifying potential issues and a strong analytical ability to develop effective solutions.
• Influencing & Communication Skills: The ability to influence stakeholders across various functions and organizations, coupled with excellent communication skills, is crucial.
• Supply Chain & Operations Knowledge: Experience within supply chain and customer-facing organizations, including knowledge of production planning and control, will be highly beneficial.
• Team Leadership: Proven experience in leading or facilitating multi-function teams is essential for driving collaborative resolutions.
• Technical Proficiency: Advanced knowledge of Microsoft Excel is a requirement for effective data management and analysis.
• Adaptability & Agility: Rolls-Royce values agility, boldness, collaboration, and simplicity. Embracing these principles will be key to thriving in this environment.

This position offers a significant opportunity to contribute to Rolls-Royce's mission of pioneering cutting-edge technologies and becoming a high-performing, competitive, and resilient business. If you are a driven individual with a passion for operational excellence and customer satisfaction, this role presents an excellent platform for career advancement.