Customer Development Manager

Customer Development Manager

Function: Off TradeLocation: Field Based with regular travel to London and the SouthSalary: £37,500 - £42,000 base depending on experience, plus full benefits listed below.Contract: Permanent Closing Date: 12th February 2026. Please note, we may close vacancies early where we receive significant numbers of applications.As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Customer Development Manager to join our Off Trade Team!

About the role:Reporting to the Senior Customer Manager, this role owns the relationship for some of our off-trade customers. You will act as the front-line representative and negotiator for these customers, and be responsible for driving the distribution, feature, and display of our fantastic portfolio of brands in both wholesale and independent retail, commercial support, reporting and customer insight. You'll visit our customers who are largely based in London and the South of England, so being able to travel at ease is a must!The core of this role is to create profitable commercial relationships with your customers that ultimately deliver customer and brand, volume, margin & distribution objectives.

You’ll be fully responsible for creating and implementing a JVCA and promotional plans and be the first point of contact and resolution of any queries that may have an impact on the customer. You’ll be a true ambassador for Heineken in their end-to-end journey with us.

Who we’re looking for

This is a fantastic role for someone looking to get their foot in the door of the Off-Trade. Our independent Wholesale customers work slightly different to the other bigger players in the function, these customers are primarily business owners and place great store on relationships so we’re looking for someone who can build and maintain positive ones by gaining trust and following through on promises.

If you have;

Strong negotiation skills Ability to manage multiple stakeholders both internally & externally The ability to form positive relationships Great learning agility Good understanding of consumer insight

...then this could be the next step for you!

This role offers you the opportunity to join a join a very supportive team and learn about the off-trade in Heineken.

Our Ways of WorkingHeineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating f2f when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.Our BenefitsAs part of the team, along with your salary you’ll also receive;

A Company car an annual bonus Company funded Private Medical Healthcare double matched pension (up to 10%) 35 days holiday A monthly case of our delicious ciders and beers! Comprehensive Opportunities to develop.

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.The ApplicationIf you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as [email protected] all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!Who We AreWe’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.Apply today to discover Your Future, Untapped.