Customer Excellence Assistant MT)

Unlocking Your Potential: A Review of the Customer Excellence Assistant Opportunity at University of Southampton Sport

Are you a driven individual with a passion for creating positive experiences? The University of Southampton Sport is seeking a Customer Excellence Assistant to join their dynamic team at the impressive £36m Jubilee Sport and Recreation Centre. This role offers a fantastic opportunity to contribute to a forward-thinking vision and develop your career in a vibrant, customer-focused environment.

Advantages for Aspiring Candidates:

• Be at the Heart of the Action: As the first point of contact, you'll play a crucial role in shaping the experience of students, staff, and visitors. Your interactions will directly contribute to the welcoming and supportive atmosphere of the University.
• Develop Essential Skills: This position is ideal for those looking to hone their customer service acumen. You'll gain hands-on experience in communication, problem-solving, record-keeping, and financial transactions, all of which are highly transferable to various career paths.
• Contribute to a Meaningful Mission: The University's vision of "Active-for-All 2031" underscores a commitment to inclusive and empowering physical activity. By joining this team, you'll be part of an organisation that actively promotes well-being and healthy lifestyles.
• Grow within a Prestigious Institution: Working for the University of Southampton provides exposure to a respected academic environment and access to potential staff benefits and development opportunities.
• Dynamic Work Environment: The role promises variety and engagement, requiring you to adapt to different communication channels and support customers throughout their journey.

Key Considerations for Your Career Path:

• Commitment to Service Excellence: The core of this role is delivering outstanding customer service. Candidates who thrive on helping others and ensuring positive interactions will find this position particularly rewarding.
• Adaptability and Flexibility: The provided shift patterns illustrate the requirement for flexibility. The role involves working a rotating rota, which includes early mornings, evenings, weekends, and bank holidays. This is an excellent opportunity for those who can embrace varied schedules and maintain consistent service delivery.
• Proactive and Team-Oriented Mindset: While the ability to work independently is valued, being a strong team player is essential for meeting objectives and fostering a collaborative work environment. A proactive approach to anticipating needs and resolving queries will be highly beneficial.
• IT Proficiency: Good working knowledge of IT systems, including Microsoft Office, is a prerequisite for efficiently managing daily tasks and records.
• Career Foundation: This role serves as an excellent foundation for anyone aspiring to a career in customer relations, hospitality, event management, or any field where exceptional interpersonal skills are paramount.

The University of Southampton Sport is offering a competitive salary with a valuable shift allowance, reflecting the commitment and flexibility required for this role. If you are ready to embark on an exciting journey of customer engagement and personal growth within a leading educational institution, this Customer Excellence Assistant position is an opportunity worth exploring.