Customer Parts Controller

## Opportunity Review: Customer Parts Controller - Spares Support Group at Rolls-Royce This review provides a professional overview of the Customer Parts Controller position within the Spares Support Group (SSG) at Rolls-Royce, designed to assist potential candidates in understanding the role and its career implications.

Rolls-Royce, a globally recognized leader in advanced engineering and critical power solutions, presents an exciting opportunity for a Customer Parts Controller to join their dynamic Spares Support Group (SSG). This permanent, full-time role, based in Derby with a hybrid working model requiring three days onsite per week, offers a chance to contribute to a vital aspect of the company's Aftermarket Operations.

Key Advantages for Potential Candidates:

• Impactful Role: As the primary point of contact for Maintenance, Repair, and Overhaul (MRO) base customers, you will play a critical role in ensuring the timely delivery of MRO and essential material requirements. Your work directly supports the smooth operation of the engine MRO network, keeping vital assets operational.
• Industry Leader: Joining Rolls-Royce means becoming part of an iconic brand synonymous with innovation, safety, and reliability for over a century. This provides a stable and prestigious environment for career growth.
• Career Development: Rolls-Royce is committed to investing in its people. This role offers excellent development opportunities, allowing you to expand your skills and knowledge within a complex supply chain and customer-facing environment.
• Hybrid Working: The provision of a hybrid working model demonstrates a commitment to work-life balance, allowing for a blend of office-based collaboration and remote flexibility.
• Comprehensive Benefits: The company offers a competitive salary, bonus schemes, employee support assistance, and discounts, underscoring their dedication to employee well-being and financial security.
• Inclusive Culture: Rolls-Royce fosters a culture of caring, belonging, and innovation, where diversity is celebrated and valued. This creates an environment where individuals can thrive and reach their full potential.

Key Considerations for Your Career Path:

• Customer Focus: This role is inherently customer-centric. Success will depend on your ability to manage direct and indirect customer relationships effectively, including handling queries, resolving issues, and managing potentially difficult interactions with professionalism and empathy.
• Fast-Paced Environment: The Spares Support Group operates within a specialist, fast-paced team. Candidates should be comfortable with a demanding workload and the need for quick problem-solving and decision-making.
• Process and Systems Proficiency: A strong understanding of Planning & Control ERP processes and systems, particularly SAP, is essential. You will be responsible for processing orders, managing critical parts lists, and supporting system testing, requiring meticulous attention to detail.
• Supply Chain Acumen: While not explicitly stated as a requirement for extensive supply chain experience, the role involves close collaboration with Value Streams, parts forecasters, and logistics teams. An aptitude for understanding and navigating supply chain dynamics will be beneficial.
• Problem-Solving and Communication: The ability to identify material shortfalls, highlight them to the supply chain, and communicate effectively with both internal stakeholders and external customers is crucial for success. Excellent communication skills are paramount.
• Alignment with Company Values: Rolls-Royce emphasizes safety, doing the right thing, keeping it simple, and making a difference. Candidates who align with these core principles will find a natural fit within the organization.

The Customer Parts Controller position offers a compelling opportunity for individuals seeking to build a career in a critical support function within a world-renowned organization. By focusing on customer satisfaction, process efficiency, and collaborative teamwork, successful candidates will contribute significantly to Rolls-Royce's ongoing success while developing valuable skills and experiencing a supportive and innovative work environment.