Customer Relations Manager reference: SYS-15577

Career Opportunity: Customer Relations Manager at Newbury Grove Care Home

Are you a driven sales and business development professional with a passion for exceeding targets and building strong community ties? Newbury Grove Care Home in Newbury is seeking an enthusiastic and experienced Customer Relations Manager to join their dedicated team. This full-time role offers a unique opportunity to make a significant impact within the vibrant senior living sector, focusing on fostering exceptional relationships and ensuring high levels of customer satisfaction.

This position is more than just a sales role; it's about becoming a vital ambassador for Newbury Grove and Scarlet House, promoting the excellent care and vibrant community offered to prospective residents and their families. If you thrive in a dynamic environment and are motivated by achieving tangible results, this could be the perfect next step in your career.

Key Responsibilities to Drive Success:

• Achieve Revenue Goals: Take ownership of targets for resident occupancy and average weekly fees, directly contributing to the home's success.
• Community Engagement: Spearhead promotional efforts through engaging events, strategic sponsorships, and impactful public relations initiatives to drive valuable enquiries.
• Client Consultation: Provide clear, accurate, and compelling information about the home's facilities, services, and pricing to prospective clients, ensuring a smooth and informative experience.
• Market Insight: Actively monitor the competitive landscape, identifying emerging market opportunities to stay ahead and drive growth.
• Team Collaboration: Work closely with the Home Manager and Heads of Departments, fostering a collaborative spirit to ensure seamless operations and resident satisfaction.
• Reporting and Administration: Maintain meticulous records and complete all required reports accurately and in a timely manner.
• Flexibility: Be available for evening and weekend meetings and events as needed, demonstrating commitment to the role and the community.

What Will Set You Apart:

• Consultative Sales Expertise: A proven ability to understand customer needs and offer tailored solutions.
• Proactive & Enthusiastic: You are self-motivated, adaptable, and bring a positive, energetic approach to your work.
• Collaborative Spirit: You enjoy sharing ideas and information, contributing to a supportive team environment.
• Organizational Prowess: You excel at managing multiple priorities and keeping everything running smoothly.
• Customer-Centric Mindset: A genuine commitment to providing outstanding customer service at every touchpoint.

Why Consider a Career with Care UK?

Joining Care UK means becoming part of a dynamic and growing organisation that is deeply committed to delivering outstanding care. You'll find a supportive and inclusive team environment where your contributions are valued. Beyond a competitive salary and commission structure, you'll benefit from a comprehensive benefits package. Most importantly, this role offers the profound satisfaction of making a meaningful impact on the lives of residents, contributing to their well-being and happiness.

Care UK is an award-winning provider with over 165 homes across the UK, driven by core values of Caring, Passionate, and Teamwork. If you are ready to take the next significant step in your career and are passionate about contributing to exceptional care, we encourage you to explore this exciting opportunity. We are dedicated to building a diverse and talented team, and we look forward to hearing from you.